Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Garrett Greer
Our experience with Rocket Mortgage and with Jill was fantastic. She took such good care of us and really had our best interest in mind. I'm the kind of person who wants to check and cross-check everything. But it was clear that we were in great hands with Jill and with Rocket Mortgage. Highly recommended.
John Green
Jill was very professional and efficient in servicing my loan needs. I would gladly do business with her again and encourage others to do so.
Dave Kline
Jill was very professional. Once she was made aware of our needs she was able to find a mortgage that fit for us. Very happy with the experience.