Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Daniel Herrera
Jim was easy to work with and kept me on track.
Sean Stinner
Jim did a wonderful job in walking me through the process. He took his time to understand my needs and what I wanted to accomplish. The process with Jim was quick and stress free, I can not thank you enough.
lou mauro
Jim did a fantastic job taking us through the refinance process. He was there every step of the way. He answered our many questions quickly and in depth.
Vicki Blackwell
Jim did a wonderful job on getting me through a difficult time. I appreciate everything he did for a smooth,quick closing. Thanks Jim
Carol Cardaci
Jim was very knowledgeable and helped me tremendously. He explained everything to make me understand the process. Thank you.
Jason Sage
Couldn't have asked for a better person to help us through the refinancing process. Jim did a fantastic job keeping us up to date on where things were in the process and was extremely patient with us as we worked through scheduling issues and needed repairs on the home before we closed. Great experience all around.
Debbi Hager
Jim was very pleasant to deal with. He took the time to explain all my questions and concerns, and most of all he was always available for a conference. Jim was extremely knowledgeable and always got back to me with a quick response. Would highly recommend him to my friends and associates!
Scott Boiles
Jim did a great job helping us to navigate refinancing our home. He was excellent at his job and very easy to contact when we had questions about the process.
Marcus Grinage
I believe that Jim did an excellent job with working with me and my wife in refinancing our home. He even offered additional assistance by telling us about the ability to pay off a few credit cards. Which financially helped out a lot.