Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Mark David
I received quick, courteous and professional care from Jim on my VA refinance quest. Great working with him!
Sharon Marjama
People if you want to get a loan with someone you trust go with Rocket Mortgage and ask for JIM. My husband and I felt like we were dealing with family and that it was someone who cared about us! Jim was soooo helpful with everything (and I mean every thing with ALL the items and things to expect and do to help us through) you will not be sorry. Thank You again Jim for ALL you did ...we are ...People if you want to get a loan with someone you trust go with Rocket Mortgage and ask for JIM. My husband and I felt like we were dealing with family and that it was someone who cared about us! Jim was soooo helpful with everything (and I mean every thing with ALL the items and things to expect and do to help us through) you will not be sorry. Thank You again Jim for ALL you did ...we are very happy!Read MoreRead Less
Ed Rodriguez
There wasn't a time, during the process, that I didn't know what state my loan was in. Jim was always available to respond to my questions and if he didn't have an answer then he was quick to find one. Great Job!
Missy Dulaney
Working with Jim on our refinance was great. He was informative and very helpful. I would recommend working with him, he will advise you of the best loan.
Sonny Riddle
Good with follow up and follow through. Never had to find him as he was in contact with me as needed. Enjoyed doing business with him and the Rocket Mortgage team.
Caroline Cifichiello
Jim was very professional and knowledgeable. He was always willing to help a very non technological person navigate the whole mortgage process. Thank you!
Shawn Halquist
Jim was friendly, knowledgeable, and quick to respond to my emailed questions. I was actually quite surprised how quickly the refi happened and very happy with the results!
Michael Souders
Jim helped us out of a jam when one else could. His quick thinking helped us put a good loan together
Claudette Morgan-Charles
Jim made all questions I had about our refi with Rocket Mortgage so easy and made sure my questions were answered quickly and easy to understand. Thanks, Jim.
Clare Shea
Jim was very professional and a pleasure to work with. He took the time to research and tailor a loan refi that benefitted me greatly. He stayed in touch throughout the process and am very satisfied with his effort and the result. Thank you for your attention and professionalism.