Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Robbie Fredericks
Jim was great! Very accomodating, efficient and answered all of my questions
Jan DeCorsey
Jim is a professional & pleasant man who is easy to work with. He got the job done in a short time.
Kellie Mayle
Jim was extremely helpful as I worked through the process of refinancing my home. He explained everything and made it a very easy and comfortable process. I would highly recommend others to work with Rocket Mortgage and Jim when either refinancing or purchasing a home. Very straight forward and smooth process!
Mary Lynn Scott
Jim was very helpful through the process. He kept me up to date on the goings on with the application and made sure things went smoothly. I a not very "tech" savvy and Jim was very patient with me which was much appreciated
Todd Pederson
Jim was very patient with us and explained our options. He truly gave his best effort and helped us maximize our home value.
Abby Sandlin
Do not know what I would have done without Jim.....He was there at all times to answer questions and help me through requirements. I had a great experience with Jim and Rocket Mortgage. Thank you
Carl Walenciak
Always kept us up to date and made sure we were taken care of the entire time. Was great to work with!
Sonny Hamner
Jim was fantastic to work with. He is very professional and quickly guided us through the refinancing process for our home in January 2021. Compared to the all the hoops we had to go through with our original mortgage in 2016, Jim and Rocket Mortgage made this painless and stress free. We are so pleased that we were paired with Jim and have recommended him and Rocket Mortgage/Rocket Mortgage to...Jim was fantastic to work with. He is very professional and quickly guided us through the refinancing process for our home in January 2021. Compared to the all the hoops we had to go through with our original mortgage in 2016, Jim and Rocket Mortgage made this painless and stress free. We are so pleased that we were paired with Jim and have recommended him and Rocket Mortgage/Rocket Mortgage to everyone we know could benefit.Read MoreRead Less
Lisa Hickey Thomas
Jim was so helpful and patient with me from start to finish. Jim's response to my questions and concerns were quick and thorough. It was truly a great experience.
David Stewart
Very good to work with. Responds within a reasonable amount of time to inquiries. Given my background as a bank auditor and former banker, I was prepared for the process going smoothly or having an unforeseen hiccup. I had the later. That said, I found him to be among one of most professional bankers with whom I've had interaction, and I've dealt with a lot.