Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Nancy Fletcher
This was my first time refinancing anything, Mr. LaFontaine was very Professional and knowledgeable of the process. He made me feel comfortable refinancing my home and he walked me through the entire process; and made me aware of what to expect. I appreciate him for that.
Jerry Marquardt
Jim Lafontaine mad this entire process easy. He was attentive and responded quickly to any questions I had. I would highly recommend him and Rocket Mortgage.
Daniel Flannery
Very knowledgeable, worked at a great pace.
Lawrence Swank
My home refinance experience with Jim at Rocket/Rocket Mortgage Mortgage was stellar. Jim was extremely responsive and courteous in answering and guiding through the process.
Don Hamilton
Jim was very professional and was able to walk me through the loan process with ease. I would highly recommend him.
Dave Briggs
Jim answers all my questions and was very straight forward with info
I did everything online and was an easy transaction
Martha Smith
Jim was esy to work with. The only problem was a bit with the process. A suggestion, once you are finished working with Jim, you should be notified as to whom will e contacting you thereafter and from what companies ( e.g. who will contact to work with customer and their bank on existing mortgage .) In this day and age, people are suspicious of strangers saying they want to have you contact your...Jim was esy to work with. The only problem was a bit with the process. A suggestion, once you are finished working with Jim, you should be notified as to whom will e contacting you thereafter and from what companies ( e.g. who will contact to work with customer and their bank on existing mortgage .) In this day and age, people are suspicious of strangers saying they want to have you contact your bank for them. Therefore, if forewarned who is contacting you - the process would go smoother.)Read MoreRead Less
Lisa Low
Jim did a great job answering any questions i had thru the process. Whether thru a phone call or text. I asked for a little more money midway thru and jim handled the task without any problems. Great job!
Lauren Tobey
Jim was amazing....never pushy and always so helpful and got everything done it was seemed like a super short day!
Stephen Ford
Awesome to work with, super easy process, great communication and help throughout the paperwork. Personally loved the portal for uploads/information, worked out great.