Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Salim Sheikh
Consistent follow up and detailed.
Debbie LaFontaine
Jim was great to work with. He followed through on open items to keep the loan moving. He kept us updated throughout the process.
Wendy Wilson
Jim was very instrumental in getting my re-finance loan approved and closed. He helped me get everything I needed to close and gave me updates along the way. When things were moving slower than I expected, I reached out to Jim and magically everything was back on track. Jim is friendly and helpful and made the process seem simple and painless. I would recommend Jim to anyone needing a loan.
John Gasper
Jim made our refinance process so smooth. He answered our questions promptly, gave us our options and didn’t try to pitch us anything we didn’t want. I’d recommend Jim to a friend.
Jamil Rehman
Jim was extremely helpful, courteous and knowledgeable. He was also looking out for my best interests and got me a good deal on my mortgage refinancing request
Nancy Finnessy
Jim made the refinance process very easy and straightforward for me. He was very responsive to any questions I had, and the process went very smoothly. I would love to work with Jim for any future mortgage needs!
Kevin James
Jim did an excellent job putting together my home refinance and keeping me updated. Easy to work with, and Jim is on the ball. Would request his services if I had to do it again.
David Kratzer
Having considered refinancing for a year, I called just for information, but Jim walked me through the process which came up with a very competitive rate so we proceeded.
Ken Zoll
Easy to work with and knowledgable.
Bethany Aitkenhead
Jim was easy to work with and helped guide the process flawlessly