Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Bonnie Ruehs-Lutz
Jim was responsive to any calls. It seemed like he was expediting our loan and we really appreciated his service.
Aaron Ware
Jim is extremely helpful with amazing responsiveness. I would HIGHLY recommend!
Douglas Ellis
Jim was excellent to work with! He made the process very easy and followed with me to make sure everything was right. Thanks again Jim!
Al Dziadkowiec
Great experience. Made the process easy. Very clear and easy to follow.
Kristina Crane-Rauter
Jim was super helpful and we were able to get a great interest rate by using his knowledge to help advise us to improve our credit score . Thanks Jim!
Viviana Gilmore
Excellent working knowledge of loans. Great experience in getting app completed.
Elena Surget
Thank you Jim for your outstanding job!
Janice Bruno King
Jim was a great source of information throughout the refinancing process. His patience and professionalism was most appreciated!
Jeremy Smith
Jim is awesome! He's very helpful, very available. He was so responsive that at times I wondered if I was his only client! That's some dedication there.
Jesse Redinger
Jim was great! Responsive, helpful and saw the job through consistently until the end. I can't believe how fast and how simple the refi process was. I've always thought of it as a big process needing a lot of valuable time but Jim couldn't have made it easier! We really appreciate it!