Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Kyle Nichol
Jim did a great job. Very helpful and kept me updated throughout the process.
Bekah Holleman
Jim was fantastic. He was quick to respond with any questions I had. I would definitely recommend him to anyone looking to purchase/refin
Denise Kleck Pond
Jim was fabulous! He was quick to respond to our re-fi request & made the whole process efficient while always being available to answer questions or concerns. He was kind, patient & professional & we are very appreciative of his knowledge, support & help in our re-fi. Jim, you are a great asset of Rocket Mortgage!
Genna Caldwell
We had a slag while trying to complete our application and Jim was patient as well as instrumental in giving us guidance that helped us get our paperwork done before the deadline to close out our application. Jim gave and received many phone calls to and from us to ensure we would complete application on time. We appreciate Jim.
Paula Proctor
He was extremely helpful to me in every situation. He promptly returned all of my calls. He is very knowledgeable in his field. He was kind and patient with me, as this was a difficult refinance for me after my divorce. I would give him 10 stars if I could.
Laura Valliant
I left feeling satisfied in the knowledge I gain working with Jim, and his team.
Joe Moore
Extremely helpful with our loan. Made the entire process easy and fast.
Lisa Tucker-Griffin
Jim was an absolute professional while still providing a personal touch. Our past experience with refinancing was so stressful but with Jim managing the process for us, this refinance was a breeze!

Thanks for everything Jim!
Whitney Norris
Jim has been a pleasure to work with. My husband Cody and I are were very impressed on how he cared about us and had things done in a timely manner!! Thanks Jim
Reese Gordy
Out experience with Jim was excellent. Jim made the process easy.