Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Tim Tucker
extremely imformative, made a sometimes difficult process seem almost too easy
Cynthia Mike
I will never forget Jim. I will be referring potential customers to him. Thank you Jim for helping me to reach my financial goal.
Bill Boissonneault
2nd refi with Jim and he was a great resource and helpful rep
Lisa Koonz
Jim was great. He was very efficient and helped me with every questions I had. he made my refinance

very easy and simple so glad I went with Rocket Mortgage
Beverly Kukuljan
Jim did an amazing job during my refinance. Tks.
Robby Price
I have worked with Jim a couple of times and he has done a good job on answering my questions and ensuring I am informed of what is going on with my loan.
Vincent Priolo
Jim was a great help on anything that i needed made everything smooth .
GREAT Personality .
Paula Stephens
Jim was extremely helpful. He quickly responded to any questions we had.
James Goodwin
Jim handled the processing of my refinance in a very professional manner. He was available for questions and he made sure that everything was taken care of in a timely manner. I appreciate all that he did for me and would recommend him to anyone that may need such services.
Pamela Atkinson
Working with Jim was great. He is helpful and knowledgeable. The process of refinancing with Rocket Mortgage is easy anyway, Jim helped me see possibilities that I hadn’t previously considered. I think I closed in less than 4 weeks from my initial contact.