Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Steven Wilson
it makes all the difference when you have reason to trust a mortgage provider. jim is a consummate professional. really appreciate the regular followup! well done!
Cindy Capossela
We worked with Jim to refinance our mortgage through Rocket Mortgage. Jim was always easily reached and very responsive to any questions we had. He kept us informed at each step and we were able to move through the process quickly. We would not hesitate to recommend Jim to help with new or existing mortgage loans.
Carl Gaertner
Jim Lafontaine, was excellent to work with. He provided an overview of the entire process and kept me informed every step of the way. He helped me to decide on the best mortgagee option for me. I highly recommend Rocket Mortgage to my friends and family and especially recommend Jim Lafontaine.
Jane Dimotsis
Working with Rocket Mortgage is the best, easiest process to refinance or finance a loan. The people are not only nice but always on top of everything and you move quickly through the whole process with respect.
June Bryant
Rocket Mortgage was a very positive way to get a mortgage. Everyone was helpful, walked ya three things I didn't understand. Very understanding friendly. I would do it again if I needed to.
Nancy Hood
Jim, It was a pleasure doing business with you and your staff. Always pleasant and very helpful. The closing agent was prompt, friendly, smart and answered what few questions we had. Wouldn't use anyone else! Thank you. Thank you and God bless. John and Nancy Hood
Chris Clampitt
Jim made refinancing my house a breeze. He was very eager to make the refinancing process as painless as possible for me. His work ethic and persistance are second to none, and I will definatly be using Jim for future loans.
Jody Allen
Jim worked to suit my mortgage to my needs. He didn’t say here is a product. He sought out my needs and worked everything around me. Ultimately, everything he promised me in our initial phone call was done.
Brenda Schrader
Jim made my refinance process go so quick and easy. Best service ever.
Pastor Motley
Jim did a great job of quickly arranging for our refinancing. There was no pressure and the process went very smoothly. He was able to reduce our payments and the remove the hefty mortgage insurance. Thank you Jim for all your work.