Jim was knowledgeable, helpful and quick to respond to questions that I had through the entire refinance process.
Bobbie Sears
Bobbie Sears
551
Hello, I am writing to let you know that Jim was VERY helpful with my loan. I appreciate his patience with me and explained what I needed to do, and where to sign on all my documents needed. There was never a time in the process of my new loan did I feel overwhelmed because i knew I could contact him and he was ALWAYS prompt to answer. Thank You!! Roberta Sears
Dale Ryan
Dale Ryan
551
He was very helpful. He was the first person I spoke to when I called Rocket Mortgage and he guided me thru the first steps to get the process started. Very grateful!!
Marji Demko
Marji Demko
551
Jim was very straight forward and easy to work with. Provided good information upfront and or any questions I had he knew the answers, especially for my specific state. Friendly yet to the point, did not waste my time.
Hazel DG
Hazel DG
551
Jim was 100% the best to work with. I wish I was able to work with him throughout the entire process. Once someone else was assigned to my loans then things went downhill!
Andrea Carkhum
Andrea Carkhum
551
Jim was an amazing asset and I appreciated his timely and thorough assistance. Jim was my initial contact and he provide me with clear direction and set the right expectations so that I fully understood what was required of me and why. He took the initiative to keep me advised on the status and communicated the process. The on-line tools for loading required documents and the on-going ...Jim was an amazing asset and I appreciated his timely and thorough assistance. Jim was my initial contact and he provide me with clear direction and set the right expectations so that I fully understood what was required of me and why. He took the initiative to keep me advised on the status and communicated the process. The on-line tools for loading required documents and the on-going communications from Jim made this BY FAR the most seamless process. Thank you very much!Read MoreRead Less
Deborah Cade
Deborah Cade
551
I called Jim to refinance my mortgage, I expected the entire process to take 5 or 6 weeks, esp. due to Covid-19. To my surprise, after my 45 minutes phone call, most of my work was done and I closed 2 weeks later. Jim knew what to do to complete the process efficiently and save me a lot of money. Jim was knowlegable, helpful and polite.
Rose Merola
Rose Merola
551
Jim was professional and friendly. He answered every question I had and did so quickly and with a wonderful attitude. I felt like I was working with someone I could trust and rely on to be there when I encountered a problem. He was outstanding and I mean that sincerely.
Scott Richardson
Scott Richardson
551
Helpful, knowledgeable and easy to work with.
Tom Oxford
Tom Oxford
551
My wife and I were very pleased with the experience. Jim had answers when we had questions and the overall process moved along well. We were always pleased with attitude and attentiveness. Regarding the process, we must say that we were pleased to be automatically informed of status and naturally, the e-sign function is a boon for home purchasers and others.
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