Reply from Jimmy Yatuoma:
Hi Tammy,
Thank you for taking the time to leave feedback about your recent experience with Rocket Mortgage. As your Mortgage Banker, it is important to me to make sure I am putting together a program that meets my clients goals. I apologize that we were not able to connect prior to closing to ensure everything was structured the way we discussed. I also apologize if there was any ...Hi Tammy,
Thank you for taking the time to leave feedback about your recent experience with Rocket Mortgage. As your Mortgage Banker, it is important to me to make sure I am putting together a program that meets my clients goals. I apologize that we were not able to connect prior to closing to ensure everything was structured the way we discussed. I also apologize if there was any miscommunication on my end regarding the items we were paying off. In the end, I am glad that we were able to get your loan to closing for you. If there is anything I can assist with in the future, please do not hesitate to reach out to me.Read MoreRead Less