Jon Hernandez
Phoenix, AZ
NMLS 1971302
Executive Banker
Corina Corina
Working with Jon has been a great experience. He is very knowledgeable and helpful
Jon's Reviews
Jose Martinez
john is very friendly,exelllent.in what he does,he explains very clearly and helps you with great ease.i recommend verygood,very professional people
Emma Almuina
Gracias Jon por tu dedicacion y tiempo para explicarme el proceso de refinanciamiento de mi casa con los pro y contras. Dios puso a la persona correcta en el momento preciso.. Dios te bendiga a ti y tu familia :-)
Thank you Jon, I really appreciate your time and dedication to explain me the refinancing process with the pro and cons. God put the right person on the right time... God bless you along your family :-)Read MoreRead Less
Thank you Jon, I really appreciate your time and dedication to explain me the refinancing process with the pro and cons. God put the right person on the right time... God bless you along your family :-)Read MoreRead Less
Michael Schafer
Jon was great! Friendly and easy to work with.
Wilfred Nash
Jon was awesome very professional and when Beyond two help me in this process. Thanks to all and be blessed and a special to Miss Cynthia White...
Jackie Dreamcatcher
I wanted to pass some encouraging words regarding Jon Hernandez Delgado and to recognize a dynamic member of the Rocket Mortgage team that I have talked to several times during the course of my refinance.
Jon is an outstanding and vital resource to Rocket Mortgage. Jon appears to be an expert in his field which can be very confusing and daunting at times for someone who does not have expertise in the mortgage and refinance industry.
Jon has a very personable and friendly voice. In his voice I can hear honesty and a desire to help his customers in the refinance process. He immediately creates an instant connection with a total stranger over the phone and takes a natural and friendly tone, a great attitude, and engagement in his work. I would honestly rate Jon's customer service skills as the very best that I have experienced in a long time. I am a medical biller and I am on the phone all week long with insurance companies and patients and Jon's exceptional customer service skills stand out. You can tell he loves his work and loves his interaction with his customers.
Whenever Jon called me I was always greeted with a friendly voice. He always kept his appointments and commitments which are lacking in this world today. He took the time to answer my questions and always treated me with respect and kindness and I never felt rushed. I suspect his parents should be commended for raising such a fine young man. I would be proud to call him my son if he were my own.
I also wanted to commend the Rocket Mortgage and Refinance site. It was very easily accessed and understandable. The emails that I received told me exactly what was needed from me. The subject line of the emails were very beneficial: "Here is the Next Step" and "Take Action" - I knew that I had to complete some work. The emails never left me wondering what was next or if I needed to complete more paperwork or submit documents. I have never had access to a site that is so easily understandable. I was thrilled that this whole process from start to finish took just under a month.Read MoreRead Less
Jon is an outstanding and vital resource to Rocket Mortgage. Jon appears to be an expert in his field which can be very confusing and daunting at times for someone who does not have expertise in the mortgage and refinance industry.
Jon has a very personable and friendly voice. In his voice I can hear honesty and a desire to help his customers in the refinance process. He immediately creates an instant connection with a total stranger over the phone and takes a natural and friendly tone, a great attitude, and engagement in his work. I would honestly rate Jon's customer service skills as the very best that I have experienced in a long time. I am a medical biller and I am on the phone all week long with insurance companies and patients and Jon's exceptional customer service skills stand out. You can tell he loves his work and loves his interaction with his customers.
Whenever Jon called me I was always greeted with a friendly voice. He always kept his appointments and commitments which are lacking in this world today. He took the time to answer my questions and always treated me with respect and kindness and I never felt rushed. I suspect his parents should be commended for raising such a fine young man. I would be proud to call him my son if he were my own.
I also wanted to commend the Rocket Mortgage and Refinance site. It was very easily accessed and understandable. The emails that I received told me exactly what was needed from me. The subject line of the emails were very beneficial: "Here is the Next Step" and "Take Action" - I knew that I had to complete some work. The emails never left me wondering what was next or if I needed to complete more paperwork or submit documents. I have never had access to a site that is so easily understandable. I was thrilled that this whole process from start to finish took just under a month.Read MoreRead Less
Ever Vargas
Jon was thorough, patient, kind and considerate, a pleasure to work with.
Billy Kammerer
Jon was very knowledgeable and professional. He answered all my questions and concerns in a timely, organized, and well informed manner. It was a pleasure working with him.
Emma Ball
Very knowledgeable, polite and helpful. Everything we needed to know or had to do we did not understand, he was available. Thank you Jon.
Cathy Bryan
Jon was with us throughout the whole process. He answered every call and every question that we had. It was truly a pleasure to work with him. This was not our first rodeo with regards to refinancing, but I can say over the last 30+ years, it was the least stressful. I wish I could rate him with 10 stars. Really amazing man!