Jose Marquez

Phoenix, AZ

NMLS 2265369

Senior Banker

Jose's Reviews

Carrie Smalley
Great experience! Fast and easy and Jose always available to answer any questions!
Edward Sierra
Smooth transaction, knowledgeable, took time to explain any concerns. Any questions Jose was a phone call away ready to assist me. Very happy with the entire transaction with MyQ. Jose is a keeper.
Mark Hyle
it stunk, no customer service inquiry, submitted all paperwork requested still had to have conference call with amroc two days later still on my tasks to do list had to call rocket and confirm that call took place to have it removed. scheduled closing for august 10 recieved call in afternoon unable to close because no lawyer avail, rescheduled for august 12 at 5:30, had to take day off because I ...it stunk, no customer service inquiry, submitted all paperwork requested still had to have conference call with amroc two days later still on my tasks to do list had to call rocket and confirm that call took place to have it removed. scheduled closing for august 10 recieved call in afternoon unable to close because no lawyer avail, rescheduled for august 12 at 5:30, had to take day off because I drive an 18 wheeler and go out of town received call at 3:30 from Bradley cancelling closing due to same issue and finally closed on Wednesday at 5:30 losing another days pay. Received no calls from anyone offering compensation for 2 days of lost pay. I will never use rocket mortgage or amroc for any future financial needs and I'm very dissatisfied with the whole transaction.Read MoreRead Less
Jose Marquez
Reply from Jose Marquez:

Dear Mark,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Mark,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout your process or made myself more available for you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. I sincerely thank you for your time and providing this feedback. Please know I will be available if given the opportunity to work with you again in the future.Read MoreRead Less