Justin is a wheel in the cog. A part of the whole. By himself, he was polite, knowledgeable, and professional. His description of how the Refi Va loan would go, quick and easy, wasn’t true. I had just lost my parents to Covid the end of January, and I have MS... I did not need to check my to do list every day, because of fatigue and depression. We were asked for documents for a couple things, and...Justin is a wheel in the cog. A part of the whole. By himself, he was polite, knowledgeable, and professional. His description of how the Refi Va loan would go, quick and easy, wasn’t true. I had just lost my parents to Covid the end of January, and I have MS... I did not need to check my to do list every day, because of fatigue and depression. We were asked for documents for a couple things, and could not understand the name of the creditor. We called Justin, he said don’t worry about it... it took almost a month , before we figured out that they did need it. We finally figured it out, and we closed. Long and laborious is how I’d describe my experience with Rocket MortgageRead MoreRead Less
Susan Carl
Susan Carl
551
Justin did a great job. He got all of the information he needed on our first call and was professional and thorough. Rocket Mortgage consistently has the easiest process for a re-fi and Justin made it even easier.
Linda Dianne
Linda Dianne
551
Justin enabled us to save thousands of dollars on our refinancing. He was quick to follow up on emails or phone calls and helped with technical questions. All was accomplished in a month. Rocket Mortgage is definitely quick in service to it’s customers.
Christian Nielsen
Christian Nielsen
551
You worked mostly with Bill Snow, but the few times I was involved I knew I was working with a pro. Our calls got returned on time and questions were clearly explained. No time waisted. I would work with Justin whenever I would need his services again.
Patricia Gossett Morse
Patricia Gossett Morse
551
Justin called a few times about refi I actually hadn’t thought about it. Didn’t want to go thru hassles. He assured me, no inspection, no appraisal, no money out of my pocket. Was done in less then 30 days All on line and phone expect for notary at end. Thank you Justin
Rusty Meadows
Rusty Meadows
551
Excellent service. Stayed with our deal from beginning to end. Always available. Quick answers. All good.
Lisa Gabourel- Betts
Lisa Gabourel- Betts
551
Justin was very professional. He was persistent in terms of thoroughly explaining to me the benefits of refinancing and how I would have a significant savings on my mortgage. He also provided the cost benefit analysis in an email for me to visually see the savings .
Brenda Eadens
Brenda Eadens
551
Justin was very thorough and worked very quickly. He explained all the things needed to help the process go smoothly.
Evangeline Charette
Evangeline Charette
551
Justin was knowlegible and very helpful with the loan process. We were confused about a couple of things but he was very patient with us and explained the process in a way that we understood.
Kimberley Steinhoff
Kimberley Steinhoff
551
Justin was very knowledgeable and friendly. I would recommend him to my friend and family!
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