Justin Smith

Detroit, MI

NMLS 1720712

Triple Crown Banker

Justin's Reviews

Sean Wallace
Very informative and helpful
Sheila Soto
We Have Been With Rocket Mortgage for almost 18 yrs now, in which time we have had excellent service from All Involved & Re-financed 3 times, once to update our home with $40,000 which brought it up from Orig. price of $75,000 in 1986 to $185,000 now in 2019. The key is where to update! This time to Lower our House Payment. We were lucky enough to meet Justin Smith, Sr. Banker, Just by chance, he...We Have Been With Rocket Mortgage for almost 18 yrs now, in which time we have had excellent service from All Involved & Re-financed 3 times, once to update our home with $40,000 which brought it up from Orig. price of $75,000 in 1986 to $185,000 now in 2019. The key is where to update! This time to Lower our House Payment. We were lucky enough to meet Justin Smith, Sr. Banker, Just by chance, he called & because our Caller ID said Rocket Mortgage, answering that phone call is the best thing we have done. Justin Smith has held our hands through the entire Re-finance to lower our house payment & decrease our Int. Rate. Every time I have called with A question & we are older so that is often, he calls me right back ASAP, answers my questions & fixes whatever our concern's instantly! He is so easy to talk, too & brilliant with numbers! As you process through your loan, he doesn't leave you as many did before, he still calls just to make sure we are okay! That reassurance is vital in something so important as your home and the biggest expense in your life. He will get you the best deal possible and work the numbers so you will sleep well at night! Reach out soon, this man is so dedicated am sure his future is bright! Thx Justin Smith , you have made our process so smooth. Robert & Sheila Soto, San Antonio, TX.Read MoreRead Less
Jennifer Lin
I've had the "looks like refinancing might be beneficial" conversation several times over the years with Rocket Mortgage employees and the experience with Justin was the best to date. He offered clear, factual information and was light on the sales pitch.
Ana Necuze
From the beginning, Justin informed me of my options and that helped me and my wife make an informed decision. I trusted him and the information and would use him again in the future.
Pamela Thompson
I've completed the mortgage/refinance process several times over the years. This is my second mortgage process with Rocket Mortgage/Rocket, and I cannot say enough how easy and straight-forward the process was. Justin and the entire Rocket Mortgage team was incredibly helpful and knowledgable. He was quick to respond to even my smallest, nit-picky, and sometimes repetitive questions to help me ...I've completed the mortgage/refinance process several times over the years. This is my second mortgage process with Rocket Mortgage/Rocket, and I cannot say enough how easy and straight-forward the process was. Justin and the entire Rocket Mortgage team was incredibly helpful and knowledgable. He was quick to respond to even my smallest, nit-picky, and sometimes repetitive questions to help me understand and be comfortable with the process every step of the way. I recommend Rocket Mortgage over traditional "bank-based" mortgages/re-fi's to everyone I know.Read MoreRead Less
Mike Hipps
Justin was professional, helpful & easy to work with
Clifton Burke
Justin was extremely helpful with making sure all information regarding our loan process and making sure we were up to speed on what steps or requirements were needed from us. Very much enjoyed working with him
Calvin Durst
Great job! Support was excellent! Professional!
Rene Knudson
Justin was professional friendly and very helpful when helping me with my refinance!!!
Aaron Miller
Justin was professional, courteous, and very prompt in response. Even though this process was overlapping his vacation, he made sure that my questions were addressed fully. He reached out at all stages of the loan and even once the house appraisal was completed, he revisited some options to help me consolidate an abundance of creditor debts and obligations.