Justin did a great job in coming up with a refi package that satisfied my needs and was affordable for my budget as a retiree. He was always responsive when I called with questions either answering immediately or with a call back the same day.
Melinda Velasquez Hallaran
Melinda Velasquez Hallaran
551
Quick, thorough, professional...it was a real pleasure to work with Justin
Dennis Channell
Dennis Channell
551
Justin was very professional, explained everything, polite, and non judgemental and caring for his client's best interest. He led me step by step through the process. He even called me to make just I was doing it right, crossing all the "T's" and dotting all my "i's". Quite the gentleman with a sense of humor. Most down to earth person I've dealt with. When I first contacted Rocket Mortgage, ...Justin was very professional, explained everything, polite, and non judgemental and caring for his client's best interest. He led me step by step through the process. He even called me to make just I was doing it right, crossing all the "T's" and dotting all my "i's". Quite the gentleman with a sense of humor. Most down to earth person I've dealt with. When I first contacted Rocket Mortgage, Justin was the first representative I talked to. He explain why I could not apply for a loan at that time and gave me the direct line to him so I could contact him. After I completed the repairs, it was easy to contact him got my loan, I'm a happy guy.Read MoreRead Less
Frederick Schmitz
Frederick Schmitz
551
Hello Justin did me a good job and I got the loan built a new deck on my home and fixing up some new projects lol f
Wesley O'Callahagn
Wesley O'Callahagn
551
Had a great experience with Justin. Very down to earth and always had quick responses to any questions or concerns. Closed our loan sooner than expected with zero complaints. Great guy and a great company. Thanks Justin! Keep up the good work!
Dave Lyons
Dave Lyons
551
Clear, appropriate communication about the process. Fast response to questions and concerns. A huge help in making things clsoe FAST!
Ruthanne Fix
Ruthanne Fix
551
Justin provided great customer service. Was always prompt to return calls or answer questions. Very pleasant and great to deal with.
Anthony Hensley
Anthony Hensley
551
Second go around with Justin..... both times he was professional to the point and got the job done!
Paul Hastings
Paul Hastings
551
Justin was the most responsive loan officer my wife and I have ever dealt with. During our loan origination process, he set consistent, reasonable expectations and met them. I’d also extend these comments to other staff. In total, our experience was excellent, the best we’ve ever had.
Leslie Asfour
Leslie Asfour
551
Justin was so easy to work with an efficient in taking care of my refinance. He replied immediately to email questions and returned phone calls immediately. His customer service skills are outstanding. I would highly recommend him and Rocket Mortgage. The entire process was quick and easy!
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