Kelly Michrina

Detroit, MI

NMLS 2303513

Executive Banker

Kelly's Reviews

Nancy Lamphere
Kelly is very helpful and knowledgeable, comfortably walking me through each step. I cannot recommend her expertise more.
Sharon Hazard
Kelly was amazing! Professional and understanding, patient and very professional throughout the entire process. A true joy to work with and highly recommend her!
Hank Omar
Kelly, stayed in contact with me through my process. She answered all my questions and follow up on tasks. I felt confident and comfortable with the process. She ensures everything was completed in a timely manner.
Robert Hendricks
Kelly made the process super easy
Buddy Farr
I won't be working with Rocket Mortgage again. When I started this process I told Kelly that I needed the loan to consolidate bills and use some of it for home renovation. I was told that was not a problem. It was AFTER I filed all paperwork and paid for the appraisal that I was told they would not give me the loan until AFTER I finished all renovations. Kinda defeats the purpose. Then when I ...I won't be working with Rocket Mortgage again. When I started this process I told Kelly that I needed the loan to consolidate bills and use some of it for home renovation. I was told that was not a problem. It was AFTER I filed all paperwork and paid for the appraisal that I was told they would not give me the loan until AFTER I finished all renovations. Kinda defeats the purpose. Then when I signed all the paperwork it showed the fees would be just over $7,000. After I paid for the appraisal the fees went up another $3,000+. This process took way too long.Read MoreRead Less
Kelly Michrina
Reply from Kelly Michrina:

Dear Buddy,

Thank you for taking the time to leave a review. I regret if there was an opportunity where I could have provided better expectations for you throughout your process. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I sincerely apologize if I fell...Dear Buddy,

Thank you for taking the time to leave a review. I regret if there was an opportunity where I could have provided better expectations for you throughout your process. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I sincerely apologize if I fell short in anyway. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity.Read MoreRead Less

Paul Kramme
We are very pleased with Kelly and Rocket Mortgage. The process was easily understood and was completed quickly.
bigplay86
Kelly was extremely easy and pleasant to work with. She was knowledgable and very responsive to any and all of my questions no matter what time of day!
Jeremy Wyatt
Kelly was great. She made the process simple and quick She communicated all along the way and made me feel important. Thank you Kelly!
Buddy Hooper
It was a pleasant and very speedy experience. Everyone I spoke to was helpful, knowledgeable and courteous. My wife and I were both amazed how smoothly and quickly it was accomplished.
Kymberli Tyler
I had anxiety about doing a refinance. When I got so much pushback from the company that my current previous mortgage was with I felt defeated. After talking to Kelly, she was very reassuring and encouraging and got the process moving so quickly. She was there for me from beginning to ask, and I am very grateful for everything. I did not realize that I didn’t do this review until someone asked me ...I had anxiety about doing a refinance. When I got so much pushback from the company that my current previous mortgage was with I felt defeated. After talking to Kelly, she was very reassuring and encouraging and got the process moving so quickly. She was there for me from beginning to ask, and I am very grateful for everything. I did not realize that I didn’t do this review until someone asked me about my refinance and I told him how amazing she was.Read MoreRead Less