While trying to refinance with rocket mortgage I realized my credit score had dropped to low to be eligible for a loan and they connected me with Kristen, who was nothing but sweet, patient and helpful to me. She was able to help me raise my score 30 points to where I would qualify for the loan. Couldn’t have done it with out her!
Shanna Van Aken
Shanna Van Aken
551
I started the refinance process with Rocket Mortgage and discovered I had two incorrect items on my credit report that was effecting my score dramatically. Kristen reached out immediately and walked me through the steps of getting them deleted. Everything was fixed within 5 days and I was able to move forward with the refi. Kristen's help was invaluable and I am extremely thankful for it.
Frank Frysiek
Frank Frysiek
551
Kristen, Was most helpful, knowledgeable and efficient. She made the process seamless and took a personal interest in its successful conclusion. Couldn't ask for better!
Frank
Janet Chihocky
Janet Chihocky
551
Kristen is one of those professionals that sets an incredibly high bar when it comes to knowledge, responsiveness, thoroughness and overall kindness. Rocket Mortgage is blessed to have her on their team - I love this gal!
Christine Hoppes Juhnke Plugge
Christine Hoppes Juhnke Plugge
551
Kristen is an amazing representative of Rocket Mortgage. She answered all of my questions and was there for us through the whole process.
Mary Watson
Mary Watson
551
My husband started the process with Rocket Mortgage and due to a problem with his credit was unable to continue the process. Kristen asked if she to talk to me and see if Rocket Mortgage could still help us. We were able to complete the loan application and get an extremely quick approval. She was helpful, courteous and answered any questions we had. I was able to refinance our home and shave ...My husband started the process with Rocket Mortgage and due to a problem with his credit was unable to continue the process. Kristen asked if she to talk to me and see if Rocket Mortgage could still help us. We were able to complete the loan application and get an extremely quick approval. She was helpful, courteous and answered any questions we had. I was able to refinance our home and shave several hundred dollars from the mortgage payment each month. Read MoreRead Less
Gene Ahola
Gene Ahola
551
She was very engaged and very professional and I enjoyed dealing with her. If someone I know is looking to refinance I would definitely recommend Kristen.
Wellington Cifuentes
Wellington Cifuentes
551
Kristen was very professional and transparent throughout the whole process of refinancing my loan. I will have to say that I will use her if I ever need to buy another property and my friends and family will be referred to her. I also would like to say that Rocket Mortgage process with their online system is top notch and you are able to communicate with someone at your convenience. They have ...Kristen was very professional and transparent throughout the whole process of refinancing my loan. I will have to say that I will use her if I ever need to buy another property and my friends and family will be referred to her. I also would like to say that Rocket Mortgage process with their online system is top notch and you are able to communicate with someone at your convenience. They have figured out how to make things very simplistic, which is needed in today's age of technology where many banks fail in that regard. Rocket Mortgage's processors where very efficient and they got all the required documents in the time alloted. Thank you Kristen and Rocket Mortgage.Read MoreRead Less
Cynthia Johnson
Cynthia Johnson
551
I had contacted two other finance companies besides Rocket Mortgage. I decided to go with Rocket Mortgage after talking to Kristen. She was so pleasant and made me feel at ease about refinancing. She explained the whole process and worked with me to make everything so easy. I got my home refinanced and saved a lot of money. I am glad that Kristen was the one who answered the phone when I ...I had contacted two other finance companies besides Rocket Mortgage. I decided to go with Rocket Mortgage after talking to Kristen. She was so pleasant and made me feel at ease about refinancing. She explained the whole process and worked with me to make everything so easy. I got my home refinanced and saved a lot of money. I am glad that Kristen was the one who answered the phone when I called. She's great. Thank you Kristen and the other Rocket Mortgage members who worked with me. Read MoreRead Less
Michael Berger
Michael Berger
551
Kristen helped Us with things to move loan forward. When there was a problem with any thing. Mike & Doris Berger
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