Kristin Wilson

Detroit, MI

NMLS 1813712

Triple Crown Banker

Kristin's Reviews

Vasco Pires
Very hassle free experience ! She was very patient and & helpful it was a pleasant experience doing business with Kristin.
James Provizzi
Kristin was very helpful with answering all the questions during my refinancing of my home loan. She was very helpful and quick to respond when any questions or issues that came up. Over all Kristin made the whole process very easy and less stressful. I highly recommend her for doing any type of mortgage loan you need.
Rayna Vanderlip
Kristin was very professional and answered any and all of my questions in a timely manner. It was a pleasure working with her.
Jackie Daniels
Kristin was easy to work with, responsive, and explained things very well along the way!
Jeff Stender
Kristin was very eager at first and spent quite a bit of time getting us started, then communication started to wane. Rocket Mortgage was overall much worse. While it was documented that our HELOC would be cancelled and not just paid off, of all the things covered, that detail was overlooked. We paid closing costs on that line of credit and to have it canceled early is frustrating. It's not ...Kristin was very eager at first and spent quite a bit of time getting us started, then communication started to wane. Rocket Mortgage was overall much worse. While it was documented that our HELOC would be cancelled and not just paid off, of all the things covered, that detail was overlooked. We paid closing costs on that line of credit and to have it canceled early is frustrating. It's not Kristin's fault, it just wasn't communicated. If you work with Rocket Mortgage, triple check everything.Read MoreRead Less
Kristin Wilson
Reply from Kristin Wilson:

Dear Jeff

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you or provided more insight to the loan process. It is always my priority to provide loan information with great detail to ensure each refinance is set up for success. At Rocket Mortgage, we take great pride in delivering high quality service, and...Dear Jeff

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you or provided more insight to the loan process. It is always my priority to provide loan information with great detail to ensure each refinance is set up for success. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Astel Cisneros
Easy to work with, helpful and personable. Very pleasant exp
Mario Velázquez
Took the time to explain the whole process
Janice Angeloff-Lopez
Kristin was exceptionally professional, efficient and kind to work with.
Angela Burke
Kristin was extremely responsive and worked over the weekend to make sure we were able to lock in our rate. The process was extremely smooth and the entire process took just a few weeks. This is my second refi with Rocket Mortgage and I recommended them to 2 friends who immediatley refinaced with ease. Thanks so much!
Nick Wandzel
Kristin was extremely professional and courteous. I will highly recommend her and her entire team!!