Excellent customer service was provided here -- very knowledgeable and extremely responsive to any questions we had during the process!
Alex Rise
Alex Rise
551
Always kept me up to date through the whole process
John Coughlin
John Coughlin
541
All my paperwork was on line and only neede to bem updated once. Instructions were clear and concise. Very niice working with him.
Chanthal Ouk
Chanthal Ouk
551
Kyle was very helpful. Would recommend his assistance to others.
Shelly McIntosh
Shelly McIntosh
551
Kyle was awesome. He really took charge without making me feel bulldozed through a process I was a pretty scared of. I am a little old school, and doing something involving thousands of dollars without any face time was a bit terrifying to me. I had contacted my own bank first and they sent me a huge packet of papers and a list of additional items I was going need. I had absolutely no idea a ...Kyle was awesome. He really took charge without making me feel bulldozed through a process I was a pretty scared of. I am a little old school, and doing something involving thousands of dollars without any face time was a bit terrifying to me. I had contacted my own bank first and they sent me a huge packet of papers and a list of additional items I was going need. I had absolutely no idea a where to start, or what info I was suppose to put on what line. Overwhelmed, I just never did it. By the end of my first conversation with Kyle, he had literally done it all for me. There were other documents they needed along the way, but Kyle along with the team He passed me off to for the next steps would call with exactly what they needed from me or they would fill out and email me documents just needling my signature. Fast, efficient, friendly, understanding, patient. Kyle was the beginning of a really great experience. Read MoreRead Less
Pat Chadwick
Pat Chadwick
551
Kyle was our contact person at Rocket Mortgage for a recent refinance. He was knowledgeable, polite, responsive and really a straight shooter throughout the entire process. I asked questions about the refinance terms relative to to competitors and he answered my questions clearly and concisely. Honestly, Kyle's professionalism and demeanor are a primary reason we ended up going with Rocket ...Kyle was our contact person at Rocket Mortgage for a recent refinance. He was knowledgeable, polite, responsive and really a straight shooter throughout the entire process. I asked questions about the refinance terms relative to to competitors and he answered my questions clearly and concisely. Honestly, Kyle's professionalism and demeanor are a primary reason we ended up going with Rocket Mortgage. I would highly recommend Kyle to anyone going through a refinance or new home loan process. I also think Rocket Mortgage is great, and has made the complicated home loan process as easy as possible. So much better than what I was used to in the "old days" where everything was paper -driven. That said, the fact that a high tech outfit like Rocket Mortgage hires people like Kyle to make for a personalized experience is an added bonus.Read MoreRead Less
Patricia McCall
Patricia McCall
551
Kyle Ciliento was very efficient and thorough when working on our home refinance. He was always easy to contact via email or phone. I would recommend working with Kyle to others looking for a home loan or refinance. Thank you!
Laure Putt
Laure Putt
551
Kyle was very helpful with any questions we had. I would recommend him to anybody. The process was all easy & quick.
Joanne Haines
Joanne Haines
551
Absolutely 5 star. Very professional. Always kept us informed.
Michael Anaya
Michael Anaya
551
I found Kyle to be professional, knowledgeable, responsive in his dealings with us. He responded immediately with any questions or problems that might have come up during the escrow process or referred us to someone else that could help. He was polite, respectful, engaging and seemed to be very knowledgeable. I would do business with him again and he is an asset to Rocket Mortgage as well as the ...I found Kyle to be professional, knowledgeable, responsive in his dealings with us. He responded immediately with any questions or problems that might have come up during the escrow process or referred us to someone else that could help. He was polite, respectful, engaging and seemed to be very knowledgeable. I would do business with him again and he is an asset to Rocket Mortgage as well as the others we dealt with during our escrow process.Read MoreRead Less
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