Lauren McGing

Cleveland, OH

NMLS 397619

Triple Crown Banker

Lauren's Reviews

Sue Brady
Lauren was professional , friendly and helped me with my refinance of my home. The experience was smooth and I appreciated her good communication and attention to detail. I would recommend her to friends and colleagues in the future.
Sedric Dorris Sr.
Lauren was professional but pleasant very knowledgeable and told me exactly what she could do for me and did it. She was wonderful!!!!
Jennifer Giangrosso
Lauren was incredibly knowledgeable and professional. She guided me through every step of the process and went above and beyond to answer my questions and made sure I was well informed every step of the way. She was amazing to work with!
Nick Southwell
Lauren made refinancing our home, simple and easy to understand with no hidden costs. The format for all expenses involved in the process from appraisal, escrow and closing was simple. She did an excellent job answering all my questions.
Kathleen Conboy Ellis
Lauren was the best banker anyone could have. I have never done a mortgage online and felt inadequate. Lauren was always there no matter what stage you were in the process. She answered all questions within the day. Most others would pass you on to someone else at a different process level and you were lucky to get a call in 3 days. Lauren partnered with you. She respected you were not an expert ...Lauren was the best banker anyone could have. I have never done a mortgage online and felt inadequate. Lauren was always there no matter what stage you were in the process. She answered all questions within the day. Most others would pass you on to someone else at a different process level and you were lucky to get a call in 3 days. Lauren partnered with you. She respected you were not an expert in banking but that you were important. She supported you and your questions by close of business. She made the process less stressful and more manageable.That meant a lot to me. She was a professional, who knew her business , but could translate the process to you.You knew you could count on her for a clear, honest, correct answer.I always wrote to her if I had a question because I knew I could count on her.she delivered service excellence. She never made you feel that was not her job , it was Joe Blow’s.That is rare in a big online company. I could feel her caring and kindness between the lines. I would hire her or recommend her as the best banker who meets customers needs. I hope the company recognizes her as one of their bestRead MoreRead Less
Diane Muron
Lauren has superior customer service skills. I felt she understood our circumstances, and was determined to resolve any underlying issues. She was very thorough in explaining the process to me and I felt confident we would be ok after hanging up the phone. I also felt like I could ask her any question and pose any of my concerns, and receive a truthful and honest response. We enjoyed working ...Lauren has superior customer service skills. I felt she understood our circumstances, and was determined to resolve any underlying issues. She was very thorough in explaining the process to me and I felt confident we would be ok after hanging up the phone. I also felt like I could ask her any question and pose any of my concerns, and receive a truthful and honest response. We enjoyed working with Lauren and would highly recommend her. People of this nature are truly appreciated in this day and time. Thank you, Lauren!Read MoreRead Less
Eduardo Villalona
Lauren was nothing short of amazing! She was super responsive, was very resourceful, and what I most respected very upfront and honest. I would definitely recommend her for any of your buying or refinancing needs.
Maksim Cheban
Amazing in every way,
Never imagined buying a home would be so easy.
Krystal Solis Baumgartner
Lauren was so excellent to work with! If I had any questions about anything (and I had a LOT) she was so quick to respond! She always made sure I understood where we were in each step of the process and what was next. I never would have imagined the mortgage process being so easy! Highly recommend and I wish I could give her 10 stars!!
Robert Judd
From our first chat online to final paperwork, Lauren was very helpful and took the stress out of getting a loan on short notice. This part of our move has been the only pleasant part, with Lauren's help being a big part of that.