Liliana Esquer

Phoenix, AZ

NMLS 847905

Triple Crown Banker

Liliana's Reviews

Gene Dotson
Pleasant to deal with and efficient
Sean Russell
Liliana provided exceptional service, very kind, and knowledgable. A great deal of patient explaining the ins and outs of refinancing. A++
Matt Targett
Liliana was extremely professional and responsive. We never wondered where we were in the loan process. In the past we avoided refinancing because we disliked the process but with Liliana and Rocket Mortgage it was easy, efficient and an extremely pleasant experience.
Sigrid Poch Davis
This was definitely the easiest process we have ever been through. From the beginning Liliana was so helpful when filling out the application. Every time I had a question or concern she would call right away. We are so excited about this refinance and the money she saved us and will definitely recommend anyone who wants to refinance to her. You can't go wrong, she's the best!
Jack Woodward
Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact area (different workgroups in Rocket Mortgage) she would always either (1) know the answer, or (2) know who did. There were two times I did not find adequate answers from other Q people assigned to my ...Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact area (different workgroups in Rocket Mortgage) she would always either (1) know the answer, or (2) know who did. There were two times I did not find adequate answers from other Q people assigned to my mortgage and she would help when I called. In summary, she became my very able advisor and single-point (my decision) contact within Q. She was way above any normal level of helpful and friendly, on anyone's scale! Because I know Detroit, and where the Q officees are, we even shared comments about local eating establishments in the area. (Roasting Plant!) Nice to have a "real" person to help me, and NOT just another voice on the other end of the line. Liliana should be held up as an example of an employee that should be the standard of customer assistance and personal involvement.Read MoreRead Less
Jerry Bozaan
Liliana was really a pleasure to work with!! She took the time to explain every process and tranfered me to the appropriate people when necessary. The whole procress went very well!!! I felt I could call her with any question.
Debbie Harper
Liliana was very helpful and very professional. She was always easy to reach and kept us in the loop through out the entire process. I have referred Rocket Mortgage to family and friends thanks to Liliana being so proactive. Enjoyed working with her and Rocket Mortgage.
Karen Dockery Senase
Liliana was very helpful and prompt. She was great to work with.
Scott Packard
She did a great job! She kept us on our toes! We appreciate that!
Donald Wolverton
She was exceptionally easy to work with and made the process easy and painless!
Ellen Anderson
Great service from the beginning to end of the process.
Marion Wold Pettis
Liliana was really great to work with. She helped me through the steps of getting my application made and explained everything clearly as we worked through the process. I felt she was very accessible and gave me all her contact information so I could call anytime if I had questions. My entire loan process went smoothly because I had great service all the way!