Lisa James

Detroit, MI

NMLS 376091

Triple Crown Banker

Lisa's Reviews

Andrea Brothers
Best customer service with personal component that is not often seen these days.
Carol Yoder
Lisa was very friendly and professional. She got things done in a timely manor.
Margaret Kemp
Lisa did an awesome job! She educated me on my options and helped me select the best sol. Lisa is personable and I enjoyed working with her. She turned my refi around in 24 1/2 hours!!
Karyn Kneeland
I was steaming-mad when the Rocket Mortgage website enticed me to fill out a refi form (and run my credit!) by suggesting I could get a lower rate, a smaller payment AND fewer years until my home was paid off, and then came back with an offer that was the EXACT opposite: a higher rate with a higher monthly payment, and an additional 16 years added on. I fired-off a less-than-cordial note to the ...I was steaming-mad when the Rocket Mortgage website enticed me to fill out a refi form (and run my credit!) by suggesting I could get a lower rate, a smaller payment AND fewer years until my home was paid off, and then came back with an offer that was the EXACT opposite: a higher rate with a higher monthly payment, and an additional 16 years added on. I fired-off a less-than-cordial note to the loan department and promptly wrote a scathing review about their "bait-and-switch" tactics that had knocked down our credit score a few (precious) points.

Lisa James called me as I was starting to look for another mortgage company - I was that mad! She calmed me down, and then, within a few minutes made me an offer that was better than the original "bait" that the website had given me. Because of Covid, and because I was self-employed and had used unemployment during part of 2020, I had to jump through a lot of extra hoops to prove I was eligible to refi, but Lisa kept up her end of the deal and made sure I was providing EVERYTHING, in the correct order, to the loan officers. It took less than 3 weeks to get everything done, and I am confident that this will be the last loan we have on this house, A big THANK YOU to Lisa James for helping us to (hopefully) be able to retire in a house we own outright!Read MoreRead Less
Wendy Hughes
Lisa James has provided me with excellent service in the refinance of my mortgage. Things went smoothly and efficinetly throughout the whole procvess.
Kristin Genso
Lisa went above and beyond to help us get this finished and we are extremely appreciative for all of her help.
Young Erangey
Thank you Lisa! You’ve been a fantastic to help us to get what we needed most! You’ve been a wonderful helper!
May God bless you!! 🙏
Cassandra Campbell
Lisa was an expert, professional and attentive. I'm so glad I refinanced with Lisa at Rocket Mortgage. I could have used others but chose her. Thanks, Lisa.
Fred Vandenberg
Lisa has been a fantastic help to us with handling our refinance procedure ,she went out of her way to help us with finalizing our loan ,simply she was fatastic !!!
Tina Keighley Crivello
Very knowledgeable and efficient. Super fast closing.