Lisa James

Detroit, MI

NMLS 376091

Triple Crown Banker

Lisa's Reviews

Alberto Vidal
Lisa was wonderful and never in a rush to answer any of my questions. She is very professional and kept me updated with the mortgage process. She handled three separate loans for me and all were processes simultaneously. She is the best and I would not hesitate to use her again. Thank you Lisa you're GREAT. :-)
Briana Haas Calzada
Lisa was very helpful and stayed on top of things. She encouraged us to follow through on our end so that she could get the job done quickly and accurately.
Anthony DeJaynes
Great experience, explain the process of the loan very well. Very minimal action required on my part of the loan and was able to do most all of it on my phone
Mark Moeller
Lisa did a great job of staying in touch and keeping us informed... electronic means of submittals, etc. is also a great feature.
Abbie Patterson
Lisa was a pleasure to work with. She was patient, informative, quick to respond to questions, and always followed up when she promised that she would.
We were very pleased with, not only how competitive our rate was compared to others, but at how simple the entire refinancing process was. We'd definitely recommend Lisa!
Angie Orozco
We are very thankful with Lisa James for all her help, this is the second time we refinance our home, we are extremely happy with the Rocket Mortgage team, Thank you Lisa we appreciate your time and dedication, thanks for answering all our questions and for making this process successful, we are very pleased. We would highly recommend you .
Jeff Kovach
Lisa was very helpful with all phases of the loan
Tyson Munson
Lisa's outstanding Mortgage knowledge, professionalism, plus response times communicating during the process start to finish, beyond exceeded my expectations based on my experiences with other Financial Institution in the past, that made me very hesitant in the 1st place.. I was not very sure when I 1st spoke with Lisa, she work diligently to provide options I requested, she explained everything ... Lisa's outstanding Mortgage knowledge, professionalism, plus response times communicating during the process start to finish, beyond exceeded my expectations based on my experiences with other Financial Institution in the past, that made me very hesitant in the 1st place.. I was not very sure when I 1st spoke with Lisa, she work diligently to provide options I requested, she explained everything thoroughly to help fit what I was looking to do, expedited getting my required docs/info not to mention help drive the process. Her personality and customer service were 5 star as well.. Thank you for such a great experience and knowing I'm in good hands becoming a Rocket Mortgage customer! I will definitely recommend to my friends and family!! Read MoreRead Less
Pat Di Domenico
Lisa was a joy to work with. Being in sales myself I am not easy to deal with and I did not make my refi a easy one. I never felt she was pushy, she went of MANY options until i found one that was right for us. Even when there were some issues along the way she was there to answer every question and get the job done. We closed last night and everything was just as she laid it out. I would ...Lisa was a joy to work with. Being in sales myself I am not easy to deal with and I did not make my refi a easy one. I never felt she was pushy, she went of MANY options until i found one that was right for us. Even when there were some issues along the way she was there to answer every question and get the job done. We closed last night and everything was just as she laid it out. I would recommend her to all my friendsRead MoreRead Less
Shane Keenley
Five stars plus five for Lisa James at Rocket Mortgage. What a great experience. The days of dealing with pushy mortgage brokers from other banks is over. I normally do not have the time nor desire to rate customer satisfaction, however I felt Lisa's work ethic deserved it. The documents I uploaded were almost immediately acknowledged and acted upon. Everything went exactly like she had ...Five stars plus five for Lisa James at Rocket Mortgage. What a great experience. The days of dealing with pushy mortgage brokers from other banks is over. I normally do not have the time nor desire to rate customer satisfaction, however I felt Lisa's work ethic deserved it. The documents I uploaded were almost immediately acknowledged and acted upon. Everything went exactly like she had offered, from the appraisal appointment, closing numbers etc. We closed two weeks early.
Thank you Rocket Mortgage!Read MoreRead Less