Lisa James

Detroit, MI

NMLS 376091

Triple Crown Banker

Lisa's Reviews

Terrance Harvey
I can't say enough wonderful things about Lisa and how she made this an absolute easy process. She was a pleasure to work with answering all of my questions and making sure I received the best rate and service possible. She made normally what would be a stressful situation with any other lender into one of the best experiences I've had securing and closing a loan. I would definitely recommend ...I can't say enough wonderful things about Lisa and how she made this an absolute easy process. She was a pleasure to work with answering all of my questions and making sure I received the best rate and service possible. She made normally what would be a stressful situation with any other lender into one of the best experiences I've had securing and closing a loan. I would definitely recommend Lisa and her Rocket Mortgage team (Lindsey, Cornelous and Dylan) to our friends.


Lindsey, Cornelous and DylanRead MoreRead Less
Earlene Beard
This the second refinancing that Lisa has processed for me. She has always been professional in our dealings and attentive to my needs even in the face of my craziness. She has never left me hanging and has explained everything so that I could understand it. The process has always been handled smoothly.
Thanks, Lisa
Stephanie Jackson
Very professional and patient. Available to answer questions, and kept me informed of the process.
Kyle Gabovitz
We closed today & the whole process was going well until deciding when closing would be. My title company called me & said certain documents weren't being sent to them. We had to push back closing from 8/29 until 8/30..... The Rocket Mortgage office thought closing would be on 9/5.
Thank you for your time & consideration. Please feel free to respond if you have any further questions.
Veronica Mentor
Lisa was great! Very helpful and answered all my questions quickly and promptly! Refinance was great and helpful for me and my family.
Chickey Stevens
Lisa was very helpful. Very prompt thru the whole process
Very nice to work with
Christy McCausley
Exceptional customer service!! We couldn't have been more pleased with the experience and the results. Lisa's professionalism, knowledge, and advise were outstanding along with her communication and response time. She definitely went above and beyond for us, and we would recommend her to anyone!!
Bradford Wheeler
Wonderful! Very helpful. It was a pleasure working with her.
Roger Drury
The concept of an "on line" refinance was a bit disconcerting, but Lisa & her team not only ensured the validity of the process but also worked with me to ensure a great rate and long term savings. I wish my old bank looked at the same details, especially tax implications.
Jill Armstrong
I was very nervous about the refinancing process and was concerned about being taken advantage of. I'd contacted several companies before deciding to move forward with Rocket Mortgage. Lisa was amazing! She put me at ease and worked hard to ensure that I was getting the best refi option available to me. She certainly exceeded my expectations. Her follow up was amazing! The entire process has...I was very nervous about the refinancing process and was concerned about being taken advantage of. I'd contacted several companies before deciding to move forward with Rocket Mortgage. Lisa was amazing! She put me at ease and worked hard to ensure that I was getting the best refi option available to me. She certainly exceeded my expectations. Her follow up was amazing! The entire process has taken only about 15 days. I'd strongly recommend Lisa to all of my friends and family. I look forward to working with her again.Read MoreRead Less
Nancy Towers
I would recommend Lisa to my family and friends, I got what I ask for, it really didn’t take that long either. She really works to get you what you want.