Lisa was extremely helpful throughout the process.
Gaye Sawicki
Gaye Sawicki
551
Lisa was very professional and efficient, keeping us in the loop all the way throughout the process of refinancing. If we had a question, she got right back to us.
Bernard Francis
Bernard Francis
551
Rate her a 5 plus very knowledgeable very polite and courteous extremely helpful I would have given her a raise months ago
Barbara Johnson
Barbara Johnson
551
Lisa was the most efficient, and caring person we ever dealt with when refinancing our mortgage. She is the only one who told us we could take out a VA loan after all these years of buying several homes in the past. Lisa and everyone else made the process easy, extremely quick and efficient. It was as if I was dealing with a friend. Bravo to all those at Rocket Mortgage and especially Lisa!
James Cordova
James Cordova
551
After contacting Lisa, we were amazed at how fast she worked in getting us out of a lending situation gone sour...
In the middle of an FHA loan negotiation we decided to switch to Rocket Mortgage as our lender of choice.
It was a nail-biter, however, both Lisa and her team worked hard to seat us into a solid and sound loan, while tending to the time sensitive issues with our FHA loan.
Lisa was ...After contacting Lisa, we were amazed at how fast she worked in getting us out of a lending situation gone sour...
In the middle of an FHA loan negotiation we decided to switch to Rocket Mortgage as our lender of choice.
It was a nail-biter, however, both Lisa and her team worked hard to seat us into a solid and sound loan, while tending to the time sensitive issues with our FHA loan.
Lisa was referred to us by my father, who is a second generation small business owner; blue-collar, frugal and understands customer service explicitly
The loan offer by Rocket Mortgage, through Lisa and her supervisor, came fixed and locked in; that stuff which trust and piece of mind are firmly built upon.
As I wrap this review up, one very important details which I'd like to share concerns our letter of approval.
Understanding how risky it is to switch lenders in the middle of a home purchase, we found ourselves approved in about a day with Rocket Mortgage.
...imagine our relief!
Having been made to feel under qualified, and yet over the top LUCKY, by our previous lender, the difference in lending strategy was apparent once we saw the light bulb finally flicker on.
Before contacting Lisa, we'd come feel rather bludgeoned; taken even.
Rocket Mortgage closing estimate was around 10k less? Hmmm...
Lisa, with Rocket Mortgage, came across a bit too simple at that time; almost too good to be true.
We'll... we're in our home now, 6 weeks into it and we understand quite well that no one should feel pigeon-holed; not when buying a home.
It's should be a an exciting and liberating experience; that long needed breath of fresh air--
We recieved a great loan; great rate, and an amazing sence of good fortun... LUCK!!!
Not because someone lent us the funds, but because someone took a moment to care enough, and educate us while explaining the process with great transparency...
That's what you call a TRUST BUILDER, and it's something rather rare in today's lending arena
Thanks Lisa-'
My father said-- "If anyone can do it, Lisa can!"
I'm never gunna hear the end of it, cuz he was right... and I'm glad :)
Lisa helped me through the start-up process with amazing patience as my computer skills are lacking.
Roseanne Malangone Erb
Roseanne Malangone Erb
551
I refinanced my mortgage with Rocket Mortgage. The process was straightforward and fairly easy. Lisa kept regular contact to keep me up to date regarding completion of my application and closing which was completed in one month.
Nicolle Gonzalez
Nicolle Gonzalez
551
Lisa was such a pleasure to work with. She is great at her job, honest, is very professional and so nice. I would highly recommend her to anyone looking for a new mortgage or to refinance. She honestly was way more helpful than the back of house (other staff) who are supposed to close out the loan...she did more work and was on top of returning calls promptly. Thank you Lisa!!
Jacynthe Mailly
Jacynthe Mailly
551
I am one of those customers who asked numerous and detailed questions from start to finish. Lisa was able to understand what I was inquiring about and was able to respond timely. What she did not know she was able to connect me with the right individual at Rocket Mortgage. Refinancing is an easy process but she made it easy to ask which in my opinion great customer services.
Judy Hanes
Judy Hanes
551
Lisa went above and beyond during my experience in refinancing my loan. Would not hesitate to recommend her. Very helpful and got back to me in a very prompt and efficient manner. Great personality and always took the time to listen to my concerns.
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