Lucas Craddick

Detroit, MI

NMLS 1708755

Triple Crown Banker

Lucas' Reviews

Aurie Taylor
Lucas walked us through the entire process!Very professional, and answered all of our questions!
Agnieszka Duffin
While the process started off to a great start, as soon as we signed everything the customer service was absolutely horrible. We were told about a 30-60 day closing but it took well over 90 days. In that time we had the hardest time getting in touch with anyone on the team. Lucas was completely unavailable. I left him several messages with no return calls. I spent well over 30 minutes on hold...While the process started off to a great start, as soon as we signed everything the customer service was absolutely horrible. We were told about a 30-60 day closing but it took well over 90 days. In that time we had the hardest time getting in touch with anyone on the team. Lucas was completely unavailable. I left him several messages with no return calls. I spent well over 30 minutes on hold on several occasions just waiting to talk to someone. When I did finally get in touch with Lucas his response was that “they are swamped”. I found that to be inexcusable!

The process was pretty easy. Being able to track everything online and getting notifications was great. However the customer service was horrible.Read MoreRead Less
Lucas Craddick
Reply from Lucas Craddick:

Dear Agnieszka,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Agnieszka,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to work with you again and re-earn your trust in the future.Read MoreRead Less

Teresa Garber
Lucas with Rocket Mortgage was so helpful when I called to refinance my home. He was always very responsive and timely in answering my questions. I would recommend him 100%!
Karl Bartholomew
Very good service on our refinancing. Process made simple and quick.
Tony Flanagan
Lucas was very helpful with our refi.. Communication was great. Thanks.
Uwe Kackstaetter
The process was painless and straight forward. Lucas was able to facilitate our loan process without much problem. Timing took a little longer than usual to finalize the loan, but this was understandable because of CoVid-19 delays in many industries, including Rocket Mortgage.
David Lamb
Lucas was great. We had a very good conversation and he went over everything in great detail with me. I would highly recommend using Rocket Mortgage again. Lucas made the entire process effortless.
Susan Rogers
Very friendly, informative, helpful. He walked me through every step of the way.
Duska Jolene Surry Rouse
Lucas was very helpful and patient with me. He was efficient and got me a great deal.
Mike Barber
Great help, always had answers, never felt like I was a bother, quick res