Marcello Castelvetere

Detroit, MI

NMLS 984442

Triple Crown Banker

Marcello's Reviews

Kay Young
He is very helpful & give me all good information that help me to understand so I can make good decisions.
Susanna Reeves
Marcello had excellent customer service. He was very prompt with his responses. We were very pleased with our experience.
Gary Pelkey
Marcello and his folks were truly excellent. He made the loan process as pain free (and quick) as possible. Every interaction was both professional and friendly. I'd not hesitate to use him again. And in fact I did!
Armand Forster
I will compare you to the service at Wells F. Obviously, you guys are the big winners.
Steve Carlton
It is refreshing to have a financial person make representations that turn out to be exactly as he represented. Marcello did that. He said the HELOC we were seeking would be "no problem", and that is exactly the way things worked out. He also insured that the HELOC closed in time for us to meet our gifting deadline, thereby saving us thousands of dollars in taxes we would have otherwise had to ...It is refreshing to have a financial person make representations that turn out to be exactly as he represented. Marcello did that. He said the HELOC we were seeking would be "no problem", and that is exactly the way things worked out. He also insured that the HELOC closed in time for us to meet our gifting deadline, thereby saving us thousands of dollars in taxes we would have otherwise had to pay. GREAT JOB, both by Marcello and also the entire Rocket Mortgage staff.Read MoreRead Less
Chris Henning
Quite possibly the best customer service I've received in my lifetime!
Gary Fenske
Marcello was very prompt and professional. He was helpful and couteous during the entire process.
Marc Kocher
Marcello was an amazing partner to work with. He took the time to understand my needs and crafted a solution that was a perfect fit for our family. Never at one point did I feel any pressure or that I was being presented with something that was not the right fit. Marcello is professional, a great communicator, and is a great listener.
Edwin Folk
Marcello was very responsive and helpful in guiding us through the application and document submission process, which is online and is very new to us. He kept us updated promptly in every phase also. We would like to work him again in the future.
Schuyler Bishop
Marcello was terrific, always got right back to us, and if he didn't know the answers, which he usually did, he found out for us pronto....