Mark Lavender

Cleveland, OH

NMLS 198269

Triple Crown Banker

Mark's Reviews

Robert Chung
Outstanding customer service. Quite refreshing to find someone who cares enough to returns calls even on his day off.
Holly Stuettgen Toy
Mark was great to work with! He's very knowledgeable and responsive.
John Harris
Mark is very professional in the banking business. He gets the loan process to move along. He is very helpful if a question is asked. I'm happy to have Mark as my banker.
Sue Morello
Mark was very professional and informative while still being friendly. My expierence with Rocket Mortgage was excellent they where super efficient and helpful, I would highly recommend Mark and Rocket Mortgage.
Heather Chan
Mark is great to work with. He's courteous on the phone and efficient in finding me a great deal on my re-fi. Also spent time letting me know my options in details and compare the pros/cons. highly recommended!!
Stacey Kelly
Mark was extremely helpful and answered all of my questions. He was also very prompt in returning my calls.
Sandra DeGuire Mead
I so enjoyed working with Mark Lavendar from Rocket Mortgage. He was always available and more than met my expectations. If you're thinking of buying a home or refinancing your home give Mark a call. He will work hard to get you the best loan possible!
Matthew Faulconer
Mark has great communication skills and makes sure you're satisfied customer. I knew exactly what I was qualified for a new mortgage and with only a few delays in the process I was able to get a savings of over 400$ a month in a refinance. The whole Rocket Mortgage team has a customer service attitude we can all learn from and I was impressed with that the most. I have already said good things to ...Mark has great communication skills and makes sure you're satisfied customer. I knew exactly what I was qualified for a new mortgage and with only a few delays in the process I was able to get a savings of over 400$ a month in a refinance. The whole Rocket Mortgage team has a customer service attitude we can all learn from and I was impressed with that the most. I have already said good things to my friends...Read MoreRead Less
Michelle Jackson
This was my 4th mortgage transaction, but 2nd refinance. When he said STREAMLINE, he really meant it! It was very smooth and stressless. Mark IS on top of his profession! He was very informative. Kept EVERY appointment on MY schedule. Kept his promises and followed up when he had to refer me to someone else. Even when the transaction closed and I had a concern, I got the SAME attentiveness and ...This was my 4th mortgage transaction, but 2nd refinance. When he said STREAMLINE, he really meant it! It was very smooth and stressless. Mark IS on top of his profession! He was very informative. Kept EVERY appointment on MY schedule. Kept his promises and followed up when he had to refer me to someone else. Even when the transaction closed and I had a concern, I got the SAME attentiveness and superior service! Because of Mark, I am NOW confident in Rocket Mortgage AND have another TRUSTED mortgage provider! Thanks Mark !!!Read MoreRead Less
Gina Noble
MARK WAS VERY KNOWLEDGEABLE ABOUT THE REFINACING PROCESS. HE EDUCATED ME REGARDING THE HARP PROGRAM WHICH I WAS UNAWARE OF, WHCH MADE THE REFI PROCESS QUICK AND EASY .MARK WAS VERY FRIENDLY,EASY TO TALK WITH AND EXPLAINED THINGS IN A FASHION THAT WAS EASY TO UNDERSTAND.MARK WAS ALWAYS ACCESSIBLE BY PHONE AND ONLINE. I ENJOYED WORKING WITH MARK AND WOULD RECOMMEND MARK AND Rocket Mortgage TO MY ...MARK WAS VERY KNOWLEDGEABLE ABOUT THE REFINACING PROCESS. HE EDUCATED ME REGARDING THE HARP PROGRAM WHICH I WAS UNAWARE OF, WHCH MADE THE REFI PROCESS QUICK AND EASY .MARK WAS VERY FRIENDLY,EASY TO TALK WITH AND EXPLAINED THINGS IN A FASHION THAT WAS EASY TO UNDERSTAND.MARK WAS ALWAYS ACCESSIBLE BY PHONE AND ONLINE. I ENJOYED WORKING WITH MARK AND WOULD RECOMMEND MARK AND Rocket Mortgage TO MY FRIENDS AND FAMILY.

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