Mark Lavender

Cleveland, OH

NMLS 198269

Triple Crown Banker

Mark's Reviews

Matthew Faulconer
Mark has great communication skills and makes sure you're satisfied customer. I knew exactly what I was qualified for a new mortgage and with only a few delays in the process I was able to get a savings of over 400$ a month in a refinance. The whole Rocket Mortgage team has a customer service attitude we can all learn from and I was impressed with that the most. I have already said good things to ...Mark has great communication skills and makes sure you're satisfied customer. I knew exactly what I was qualified for a new mortgage and with only a few delays in the process I was able to get a savings of over 400$ a month in a refinance. The whole Rocket Mortgage team has a customer service attitude we can all learn from and I was impressed with that the most. I have already said good things to my friends...Read MoreRead Less
Michelle Jackson
This was my 4th mortgage transaction, but 2nd refinance. When he said STREAMLINE, he really meant it! It was very smooth and stressless. Mark IS on top of his profession! He was very informative. Kept EVERY appointment on MY schedule. Kept his promises and followed up when he had to refer me to someone else. Even when the transaction closed and I had a concern, I got the SAME attentiveness and ...This was my 4th mortgage transaction, but 2nd refinance. When he said STREAMLINE, he really meant it! It was very smooth and stressless. Mark IS on top of his profession! He was very informative. Kept EVERY appointment on MY schedule. Kept his promises and followed up when he had to refer me to someone else. Even when the transaction closed and I had a concern, I got the SAME attentiveness and superior service! Because of Mark, I am NOW confident in Rocket Mortgage AND have another TRUSTED mortgage provider! Thanks Mark !!!Read MoreRead Less
Gina Noble
MARK WAS VERY KNOWLEDGEABLE ABOUT THE REFINACING PROCESS. HE EDUCATED ME REGARDING THE HARP PROGRAM WHICH I WAS UNAWARE OF, WHCH MADE THE REFI PROCESS QUICK AND EASY .MARK WAS VERY FRIENDLY,EASY TO TALK WITH AND EXPLAINED THINGS IN A FASHION THAT WAS EASY TO UNDERSTAND.MARK WAS ALWAYS ACCESSIBLE BY PHONE AND ONLINE. I ENJOYED WORKING WITH MARK AND WOULD RECOMMEND MARK AND Rocket Mortgage TO MY ...MARK WAS VERY KNOWLEDGEABLE ABOUT THE REFINACING PROCESS. HE EDUCATED ME REGARDING THE HARP PROGRAM WHICH I WAS UNAWARE OF, WHCH MADE THE REFI PROCESS QUICK AND EASY .MARK WAS VERY FRIENDLY,EASY TO TALK WITH AND EXPLAINED THINGS IN A FASHION THAT WAS EASY TO UNDERSTAND.MARK WAS ALWAYS ACCESSIBLE BY PHONE AND ONLINE. I ENJOYED WORKING WITH MARK AND WOULD RECOMMEND MARK AND Rocket Mortgage TO MY FRIENDS AND FAMILY.

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Vicki Earl
Mark was Great! Very pleasant & a true pro. He made my refinance super easy for me. I appreciate how he stepped me through this process. Thank you Mark Lavender
Youliang Weng
Flexible and timely follow-up the loan process. Consistently perform at high quality standard.
Frances Lamden
Mark was exceptionally helpful from the start of the loan process through the conclusion. Calls were returned very promptly, if he was not immediately available. He was completely knowledgeable about the entire process. My wife and I had a feeling of complete confidence as a result of his guidance.
Sanna Stansel
Very courteous and respectful. He answered any questions and/or concerns quickly.
Rajat Agarwal
Great experience / straightforward in defining terms!
Jeff Schneider
Mark was on the ball from the very first call. The process was quite easy and except for signing in front of a notary at my home, I was able to complete the loan completely on line.
Adolfo Urrutia
Great knowledge and ability to answers all my questions