Mark Wacker

Detroit, MI

NMLS 32884

Triple Crown Banker

Mark's Reviews

Dave Lipps
Mark was very professional and helpful. He made sure all documents were submitted quickly, helping the loan process go smoothly. A real pleasure to work with.
Jacob Simon
Mark was good and meant well. The deal got complicated because I was doing two mortgages at once. I ended up getting someone else from Rocket involved to straighten things out. In the end, I only did one mortgage with Rocket. They don’t always have the best deal in spite of what they tell you.
Barbara Friedman
Mark was the most knowledgeable and professional person I have ever dealt with in doing a re-finance. This was the easiest and quickest re-fi I have ever done. Mark was always available, always pleasant, and it was truly a pleasure to work with him. In the future, I will ONLY do mortgages and re-financing through Mark and Rocket Mortgage. I wish every business could follow their example of ...Mark was the most knowledgeable and professional person I have ever dealt with in doing a re-finance. This was the easiest and quickest re-fi I have ever done. Mark was always available, always pleasant, and it was truly a pleasure to work with him. In the future, I will ONLY do mortgages and re-financing through Mark and Rocket Mortgage. I wish every business could follow their example of streamlining business practices and providing professional and helpful customer service. I can't say enough; I will ALWAYS recommend and ALWAYS rely on Mark and Rocket Mortgage for my future mortgage needs.Read MoreRead Less
RoseMary Frederick
I was extremely impressed with the clarity and promptness of service Mark provided me. Due to Mark’s professionalism, I was informed and ready every step of the process.
Antonio Kinney
He is a great person to work with. He explained everything in detail and answered all of our questions. It was a very smooth transaction because of him.
Lee Fuller
Excellent communication very smooth process
Kenneth In
Well explained and gave me a detail information. thanks much.
Richard Brooks
Mark was great! Able to answer my questions and turn things around quickly
Natasha Keller
I would like to point out that the quickness of this process was great!

Unfortunately, I will say i am disappointed overall. I felt there was not great transparency. I asked for broken down costs and my totals and it took some time to get what I wanted. Then after i got the information, i was told i would need to give a credit card for $500 but would get it back at the end, for what was not ...I would like to point out that the quickness of this process was great!

Unfortunately, I will say i am disappointed overall. I felt there was not great transparency. I asked for broken down costs and my totals and it took some time to get what I wanted. Then after i got the information, i was told i would need to give a credit card for $500 but would get it back at the end, for what was not entirely clear. I never gave my credit card so.....? I was told one of the nice things with this company is that they keep my loan and dont sell it. Then i got a letter from sallie mae letting me know they now have my loan.
Perhaps i miss understood everything he said, but i have bought 2 homes and have to say this was not my favorite experience. I know it was rushing to get things done and again do appreciate the timeliness, but believe there really is no excuse for the concerns I listed.Read MoreRead Less
Mark Wacker
Reply from Mark Wacker:

Dear Natasha,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Natasha,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place, or provided more clarity. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Robert Corley
Mark was informative and helpful. His is very knowledgeable and his responses were timely and accurate. He was very friendly and a big help during the whole process.