Matthew Bianchi

NMLS 2162708

Senior Banker

Matthew's Reviews

Mary Leach
Matthew is courteous, knowledgeable and patient. I think he answered my emails on a Sunday! I appreciate the hard work, diligence and timely communication!
anne garcia
I wish Matthew could organize and manage every part of my life . He is a great communicator , worked on my loan while he was on vacation , he never sounded frustrated with me when I had a 1000 stupid questions - all of which he knew the answers to . I had many barriers to getting a loan so my process took 10 months and Matthew was there helping me tear down every barrier and ultimately I got a ...I wish Matthew could organize and manage every part of my life . He is a great communicator , worked on my loan while he was on vacation , he never sounded frustrated with me when I had a 1000 stupid questions - all of which he knew the answers to . I had many barriers to getting a loan so my process took 10 months and Matthew was there helping me tear down every barrier and ultimately I got a loan .Read MoreRead Less
Joy Williams
Mathew was fire! Everything moved quickly and no hiccups. We even talked about recipes!
Jake Caswell
I had a very poor experience with Matthew. We spent a long time on the phone discussing my needs and what I’m looking for and came to the conclusion that they didn’t have anything to offer me. Then he calls me a week later and starts all over, acting like we never spoke. When I told him we had already spoken and they didn’t have anything for me the guy asks me what I was looking for. I would ...I had a very poor experience with Matthew. We spent a long time on the phone discussing my needs and what I’m looking for and came to the conclusion that they didn’t have anything to offer me. Then he calls me a week later and starts all over, acting like we never spoke. When I told him we had already spoken and they didn’t have anything for me the guy asks me what I was looking for. I would expect someone at this guy’s level to take notes when speaking to potential clients.Read MoreRead Less
Matthew Bianchi
Reply from Matthew Bianchi:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through. I ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Panama Adam
Fantastic professional service. Easy to talk to and very knowledgeable. Definately would recomment Matthew to individuals looking for home loans.
Parveez Anwar
Matthew provides good customer service and personally help in all the possible ways in the process of approving the required loans. At this time, due to limited rules, he was not able to get the loan approved. But whenever my situation gets better, I would certainly contact Matthew and work with him.
Charlie White
Matthew provided me with outstanding service. Everything went quickly and without any problems. I appreciate how he took real good care of us.