Matthew Ross

Cleveland, OH

NMLS 198169

Triple Crown Banker

Matthew's Reviews

Annette Jackson
Matthew was truly a Godsend for us. While we were looking to refinance, we were not as knowledgeable as we should have been. Matt was patient and informative; he presented options that lifted the stress and financial burden that we had incurred as a result of helping our injured son and his family through unforeseen expenses and survival. His professionalism, understanding and guidance actually...Matthew was truly a Godsend for us. While we were looking to refinance, we were not as knowledgeable as we should have been. Matt was patient and informative; he presented options that lifted the stress and financial burden that we had incurred as a result of helping our injured son and his family through unforeseen expenses and survival. His professionalism, understanding and guidance actually brought tears to my eyes. I would certainly recommend Matthew and the entire Rocket Mortgage team to anyone seeking a mortgage or refinance. Thank you, Matthew for being there for us, even on the Saturday that we closed, you were just a phone call away.Read MoreRead Less
Gerry Ensminger
Was very curious, answered all questions quickly. Would highly recommend him.
Jared Spackman
Some of the best customer service ever! Matthew was always quick to answer any questions we had. He never left us wondering how things where going, with updates. Matthew was always professional and courteous. I will definitely recommend him to anyone I know.
Kara Peterson
Matthew was wonderful to work with. Thank you!
Beth Borlase
Matt was such a pleasure to work with! So knowledgeable and always going the extra mile to return calls, texts, or emails... even at night or on the weekend! I wouldn’t hesitate to work with Matt again!!
Kim Polsley
Matthew made our experience easy, and almost fool proof! We had a few obstacles going into this loan and he and his team were more than willing, and able, to work with us! His efforts were greatly appreciated and we were glad to work with such a professional, caring team!
LeRoy Alford
Very helpful always called back promptly. Made sure our loan went through without a hitch
Dennis VanLiere
Matthew listened to me and provided ideas that met my goals. He was there every step of the way. Great Rocket Mortgage representative.
Susan Plecko
Working with Matt was exceptionally pleasant. He was so easy to talk with. He answered all our questions and went over the process making sure we understand what was happening and would happen and not in banker lingo. With Matt's knowledge and professionalism not once during the entire refinancing process did we doubt our decision. If you choose to refinance with Rocket Mortgage I do hope you...Working with Matt was exceptionally pleasant. He was so easy to talk with. He answered all our questions and went over the process making sure we understand what was happening and would happen and not in banker lingo. With Matt's knowledge and professionalism not once during the entire refinancing process did we doubt our decision. If you choose to refinance with Rocket Mortgage I do hope you have the pleasure to work with Matt.Read MoreRead Less
Adam McCully
Matt was very professional, honest, and punctual. He worked very hard to get us the best deal for our situation. I highly recommend Matt!