Mica contacted me out of the clear blue. She left a message for me to contact her and when I did I left a message for a return call. She called me back that same day and then proceeded to explain to me her reason for calling. Her call “MADE MY DAY. We were already thinking about whether or not we should and/or could refinance out house with cash out in order to consolidate our debt. Mica took...Mica contacted me out of the clear blue. She left a message for me to contact her and when I did I left a message for a return call. She called me back that same day and then proceeded to explain to me her reason for calling. Her call “MADE MY DAY. We were already thinking about whether or not we should and/or could refinance out house with cash out in order to consolidate our debt. Mica took my information and said that she would call me back within the hour. About 45 minutes later she did, explaining that she had good news for me. She provided me with the estimated information regarding the refinance and not only should we be able to get cash out but our payment would also be lower. Mica then said that she would send the documents to my email for us to get started and when I got home, all of the documents were already there. While I have not completed our refi yet, I am looking forward to working with Mica. First impressions mean a lot and she has truly impressed me with her customer service. Thank you Mica! Read MoreRead Less
Lucy Hakimi
Lucy Hakimi
551
It's just the beginning of my refinance process, but Mica has already been so wonderful to work with and is very efficient at what she does. Thank you Mica!
Jennifer Lanham
Jennifer Lanham
551
Mica was very helpful to us during our refinance. She was very prompt in returning our phone calls if we had questions or concerns. We were very happy with the support that she gave us.
Kathy Willhoff
Kathy Willhoff
551
Mica is by far the best broker I've ever worked with. She answered every question and phone call immediately and provided amazing customer service. I called about my home and I ended up refinancing a second home with her after she did some quick research and presented me with a proposal which was far better than what I had. I would highly recommend her and will definitely use her again.
Chad Schulze
Chad Schulze
551
Very professional, extremely knowledgeable - 6 stars!!
Chris Besanko
Chris Besanko
551
I called Rocket Mortgage in the afternoon to ask about doing another refi through them and explaining that another loan outfit was offering me a better rate. Mica took all my information, saying she'd get back to me in an hour or so. About 45 minutes later she called, telling me she had great news. We could do a refi into a conventional loan from an FHA and save me about $150/mo. We immediately ...I called Rocket Mortgage in the afternoon to ask about doing another refi through them and explaining that another loan outfit was offering me a better rate. Mica took all my information, saying she'd get back to me in an hour or so. About 45 minutes later she called, telling me she had great news. We could do a refi into a conventional loan from an FHA and save me about $150/mo. We immediately proceeded with the paperwork and my loan is already being processed. Mica was professional, courteous, knowledgeable, and truly a pleasure to work with. Read MoreRead Less
Anna DiCicco
Anna DiCicco
551
Mica is an advocate for her clients and I am confident in having the best mortgage I can attain because of her. She contacted us to refinance at a lower interest rate with lower monthly payments which is what currently works best for our family. She helped us step by step through the refinancing paperwork and was lightening fast in response to questions. By her keeping an eye on our mortgage it's ...Mica is an advocate for her clients and I am confident in having the best mortgage I can attain because of her. She contacted us to refinance at a lower interest rate with lower monthly payments which is what currently works best for our family. She helped us step by step through the refinancing paperwork and was lightening fast in response to questions. By her keeping an eye on our mortgage it's one less thing I have to worry about because she's got it. Read MoreRead Less
Beatriz Barrachina de Boza
Beatriz Barrachina de Boza
551
Mica is nothing but excellence. She reviewed my mortgage out of the blue (without me asking) and figured out a way to lower my monthly payments--this is the true definition of great customer service. The refinance process was painless as well. Refinance costs were minimal and obviously worth it given monthly loan payments went down. Mica was very incredibly responsive throughout the process ...Mica is nothing but excellence. She reviewed my mortgage out of the blue (without me asking) and figured out a way to lower my monthly payments--this is the true definition of great customer service. The refinance process was painless as well. Refinance costs were minimal and obviously worth it given monthly loan payments went down. Mica was very incredibly responsive throughout the process and kept things moving. Overall it was a great experience to work with her!Read MoreRead Less
Lesley Rachman
Lesley Rachman
551
This is our second refinance with Rocket Mortgage, I was so happy to be dealing with Mica from the time we first spoke she has been extremely helpful and very knowledgeable, an absolute pleasure!... she has responded promptly and communicated with such professionalism. We would highly recommend Mica and will certainly be calling her again should the need arise.
Schemell Moore
Schemell Moore
541
This is my first experience with MICA and so far I am very pleased. Dunia has been very helpful in assisting me in making the proper choice in refinancing and I am looking forward to long term relationship with her and MICA. I appreciate the high quality of service and the professionalism.
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