Personable, professional, knowledgeable! Quick to respond, always ready to answer any question or concern thoroughly no matter how trivial it might seem - Mica is truly one of the best loan officers my husband and I have worked with on a loan. And this is our 5 house in 4 states and several refinances on current home! Mica reached out to my husband and I regarding a refinance so I returned the...Personable, professional, knowledgeable! Quick to respond, always ready to answer any question or concern thoroughly no matter how trivial it might seem - Mica is truly one of the best loan officers my husband and I have worked with on a loan. And this is our 5 house in 4 states and several refinances on current home! Mica reached out to my husband and I regarding a refinance so I returned the call-one of the best calls I have returned in a really long time. She took the info, promised to call back quickly, and started her return call with great news enthusiastically presented. So plan to keep Mica's Rocket Mortgage contact information for future needs.Read MoreRead Less
Jennifer Stethem Grooms
Jennifer Stethem Grooms
551
Very friendly, helpful and prompt! Great at her job!
Anita Hill
Anita Hill
551
Mica was very helpful and knowledgeable. After several calls to us we finally got together and she promised she could lower our monthly payments with a refinance. We talked and she showed me how we could indeed get lower payments with a substantial savings every month. It only took about 45 minutes. She was with me during the whole process. I am very pleased with the help I received from ...Mica was very helpful and knowledgeable. After several calls to us we finally got together and she promised she could lower our monthly payments with a refinance. We talked and she showed me how we could indeed get lower payments with a substantial savings every month. It only took about 45 minutes. She was with me during the whole process. I am very pleased with the help I received from Mica. She was very upfront with everything and answered all my questions and gave me all the information I needed to understand the whole process. I wish I could give her 100 stars. Thank you very much Mica.Read MoreRead Less
Suzanne Shearin
Suzanne Shearin
551
I cannot thank Mica enough for being so patient with me during the refinance of my home. I am a teacher and do not have much time during the day to be on the phone or handle personal business. She was amazing! Her professionalism and caring attitude encouraged me to stick with the process. I also really appreciate her honesty! I referred a fellow teacher and will recommend Mica to anyone I ...I cannot thank Mica enough for being so patient with me during the refinance of my home. I am a teacher and do not have much time during the day to be on the phone or handle personal business. She was amazing! Her professionalism and caring attitude encouraged me to stick with the process. I also really appreciate her honesty! I referred a fellow teacher and will recommend Mica to anyone I hear of who wants to buy or refinance a home:)Read MoreRead Less
Ashley Spielzinger Levine
Ashley Spielzinger Levine
551
Mica contacted us randomly after Rocket Mortgage took over the servicing of our current mortgage. She promised that through a refinance she could do at least two of three things, eliminate the PMI/ reduce the interest rate/ or lower the monthly payments. I was skeptical at first because I didn't want to add on to the life of my loan or increase the principal unnecessarily. She talked me through ...Mica contacted us randomly after Rocket Mortgage took over the servicing of our current mortgage. She promised that through a refinance she could do at least two of three things, eliminate the PMI/ reduce the interest rate/ or lower the monthly payments. I was skeptical at first because I didn't want to add on to the life of my loan or increase the principal unnecessarily. She talked me through all of my concerns and never seemed like a pushy business person. Even though we already had a fixed rate loan our payments had just recently increased due to an escrow account shortage related to property taxes and were about to increase again due to the latest escrow analysis. Our refinance helped us get ahead of our escrow deficit without breaking the monthly budget. Refinancing to a higher principal amount made sense for us in the end and I'm so glad that Mica found us when she did. I never felt taken advantage of and she genuinely made me feel like she cared about me as a person and wanted what would be best for my family. I would highly recommend Mica to anyone looking to do a refinance. She made the process so easy and even when I was handed off to the next step in the process I knew she was just a phone call or email away waiting to assist me.Read MoreRead Less
Mackenzie Straughan
Mackenzie Straughan
551
Mica was very helpful and knowledgeable about my loan. We are at the beginning stages of a home remodel needed help with financing. Usually the financing is one of the harder parts of the process, but Mica has made the process a lot more manageable and my life easier!
Eric James
Eric James
551
Rocket Mortgage purchased my loan from a previous lender. Within weeks Mica contacted me about the potential of doing a refinance. She provided the best customer service I have ever received and I ended up saving approx. $250 per month. Emails were answered immediately and I never felt pressured into any decisions. I highly recommend Rocket Mortgage as a lender but more importantly recommend Mica!
Brandi Kaye
Brandi Kaye
551
Mica was so amazing!! She returned all calls and emails in a very timely manner. Mica made us feel like she truly cared about our wellbeing!! We will always recommend Rocket Mortgage and Mica!!!
Joanne Sweazey
Joanne Sweazey
551
Fantastic support throughout the process. Also very patient. I have been very pleased with Rocket Mortgage for years and tell everyone I know how great the process is
David Britton
David Britton
551
I have to admit I was a little suspicious when Mica called just out of the blue to offer a refi at a half point less than we had just closed on not even a year ago. But there were no catches, she made the process faster and even easier than it had been the first time, and was patient enough to address all of our concerns. So now we have a lower interest rate and lower monthly payments. Just ...I have to admit I was a little suspicious when Mica called just out of the blue to offer a refi at a half point less than we had just closed on not even a year ago. But there were no catches, she made the process faster and even easier than it had been the first time, and was patient enough to address all of our concerns. So now we have a lower interest rate and lower monthly payments. Just really pleased with the whole process and with Mica in particular.Read MoreRead Less
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