Michael Epps

Detroit, MI

NMLS 1497343

Triple Crown Banker

Michael's Reviews

Teresa Cameron
He was very polite n willing to help with any question I had. I would recommend anyone to him very nice.
Miriam Walkowski
He was very knowledgeable and helpful.
Kathryn Biediger
Michael was wonderful!
He was very efficient, organized and easy to understand. I enjoyed working with him to refinance my home.
Joe Chapin
Michael was very helpful and had a great attitude. My biggest reason for the 3 star review is due to the way I felt I was pressured into speeding up the refinancing process. I was very close to my required Ltv ratio to refinance out of Mortgage Insurance “the primary reason for my refinancing” but Michael insisted it would be better to drop it post refinancing. I was under the impression that they...Michael was very helpful and had a great attitude. My biggest reason for the 3 star review is due to the way I felt I was pressured into speeding up the refinancing process. I was very close to my required Ltv ratio to refinance out of Mortgage Insurance “the primary reason for my refinancing” but Michael insisted it would be better to drop it post refinancing. I was under the impression that they would use the same appraisal to drop the premium that was used to refinance the mortgage but it wasn’t. I am now required to get a different appraisal before I can drop my mortgage insurance. An inconvenience for sure and one that will cost me even more money. In hindsight I should have waited a few more months to refinance but I’ll just have to deal with it. Other than that the process was good.Read MoreRead Less
Michael Epps
Reply from Michael Epps:

Dear Joseph,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Joseph,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Pete Fischetti
Michael was very helpful in helping close my refinance.
Judy Wright
Michael was very helpful. He took his time with us and explained everything. When I at first did not understand how to E sign the paper work Michael went slow and helped me. I would recommend Michael as the one to talk to to finance your loan with
Lisa Tucker-Griffin
Direct, professional while quickly responding and never making us feel rushed! Great experience!
Ben Steelman
Michael for us is the perfect balance of professionalism, knowledge and relatability. This is the third time we have worked with him and we have referred him to a ton of friends as well. He does everything he can to advocate for you versus simply selling you on a loan. Rocket Mortgage and Michael both have been great and I can’t imagine working with anyone else. Completely recommended!
Paula Bettis
Michael EPS was helpful in refinancing. He answered every question we asked and the process went quickly and smoothly.
Bob Warner
Very pleased with the promped and efficient service Michael provided on behalf of Rocket Mortgage. Have delt with Rocket Mortgage in the past and have always been treated in a professional and courteous manner.