Michael answered my call right away and was patient with all my questions and was thorough in explaining how Rocket Mortgage works. The entire experience was professional, easy and completed accurately in a month! I would highly recommend this process to anyone thinking of refinancing.
Tyree Vaughn
Tyree Vaughn
551
My experience in working with Michael Shepherd at Rocket Mortgage was excellent. Michael was very organized in walking me through the needed documents for refinancing, explaining the positive variance in annual percentage rates. Michael was diligent in getting me to submit the required documents to Rocket Morgage in a timely manner, but not being too pushy. As the loan closed, the previous ...My experience in working with Michael Shepherd at Rocket Mortgage was excellent. Michael was very organized in walking me through the needed documents for refinancing, explaining the positive variance in annual percentage rates. Michael was diligent in getting me to submit the required documents to Rocket Morgage in a timely manner, but not being too pushy. As the loan closed, the previous financial structure Michael quoted was very accurate in APR, monthly mortgage payment, and insurance. It was a pleasant experience in working with Michael as my desire to complete refinancing was greatly influenced by his professionalism. I would gladly work directly with Michael Shepherd again for any future refinancing activities.