Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

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Cass Hart (Strzynski)
Cass Hart (Strzynski)

Cass Hart (Strzynski)
Rocket Mortgage Sales
681 Reviews
Patricia Yeo

"I would like to take time to thank some wonderful people that have worked with my husband and me on our loan consolidation through Rocket Mortgage. Cass Strizynski who kept us informed on everything ...I would like to take time to thank some wonderful people that have worked with my husband and me on our loan consolidation through Rocket Mortgage. Cass Strizynski who kept us informed on everything that was going on behind the scenes, Austin Davis and Jorge Mendez for making this loan possible and Kelli Britz for her role in this matter. All of you at Rocket Mortgage have been wonderful to work with. The speed and accuracy of all the paper work went very smoothly all the way down to the closing that took place in our home. I would like to shed some light on what started this in the first place. We were drowning is debt as many in the USA are. We just could not get ahead finically. We had seen on TV and social media about consolidating all of high interest payment into one monthly payment. My husband decided to see what it entailed, after selecting an option on his smart phone and clicking the button he hung up and waited for a contact to be made. One minute passed and the phone started ringing and the first caller was Cass Strizynske with Rocket Mortgage. So began the process. He took all of our information and said he would get back with us. When he called us back with the information, he informed us that we could cut our payment for the month for over half of what we were paying by consolidating, I told him that I had always heard “if it sounds too good to be true it probably was”. After he explained everything and we saw it on paper (e-mail) … he had our attention. We were given a date for our appraisal (One of our debts was our home loan) but when the appraisal came back for a FHA loan we were to make some adjustment on the home before it was to pass the inspection. We live in a ¾ earth contact home and it is very economical home as far as heating and cooling. The wall are made of 8” thick concrete and the windows in the bedrooms are small and just below the ceiling and are built into the concrete. We were told that to pass FHA we needed to put in windows that were 44” from the floor and they needed to be 5’ wide and window wells to go with the windows, for egress in case of fire. It was to be Major renovation of our home just to put more burden on an already financial problem. We thought all was lost and all of the information was very discouraging. After making calls to Rocket Mortgage and speaking to several people in their office and explaining to them why it was not feasible to do that type of renovation they came back with a conventional loan that worked for us. They went above and beyond what we expected of them. We now have a loan with a fixed interest for the length of it, with payments lower than our house and car put together, let alone the cards that was paid off. There is finally light at the end of the tunnel thanks to the wonderful people at Rocket Mortgage and I would highly recommend this to anyone to that is drowning in debt. A special Thanks to Cass Strzyski for keeping me sane during this process. Any time I called to ask questions if he did not know the answer he would get me in touch with someone who did. He was wonderful to work with and my husband and I are very pleased. While all of this was going on our nanny goat gave birth to 4 babies and one was very deformed, after working with him for 36 hours he passed away (we are very close to our animals and I for one took his passing very hard) the other 3 babies are doing well and growing fast. We live in the country and have raise many orphaned animals, and we feed all of the raccoon’s (sometimes feeding as many as 20) foxes and deer that come to call. A very heart felt Thank to all who made this possible. The Yeo’s Patricia and Donald "

Jill Patel
Jill Patel

Jill Patel
Rocket Mortgage Sales
637 Reviews
Sharon O'Hara

"Do you want to get a mortgage or refinance your home? Try Rocket Mortgage! Since the mortgage rates have been dropping, we started shopping around for lenders to refinance. We received an email ...Do you want to get a mortgage or refinance your home? Try Rocket Mortgage! Since the mortgage rates have been dropping, we started shopping around for lenders to refinance. We received an email advertisement from Rocket Mortgage. Not sure that we wanted to work with a company that works strictly online, we reluctantly sent some basic information to Rocket Mortgage. Things could not have worked out better, thanks to Jill Patel, the Rocket Mortgage representative who contacted us. Jill gave us an estimate within 20 minutes, and offered some suggestions on how to proceed. Not wanting to make a hasty decision, we asked if we could call her back later in the day. When we called back, Jill reviewed all of the information she had given us, answered all of our questions, and told us what to expect throughout the application process. We started the process and closed in about 30 days, all within the confines of our home. Jill is professional, thorough, and easy to work with. She answered our emails and calls, helping us to make the best decisions for us. She made the whole experience easy and pleasant. We were so impressed with Jill, we told our friends about her. Now they are getting ready to close on their house. If you are looking to get a mortgage or refinance your current one, look no further than Jill Patel. You’ll be glad that you did!"

Dan Griffith
Dan Griffith

Dan Griffith
Rocket Mortgage Sales
627 Reviews
Ro Morgan

"So I’d love to tell you every single little detail of how great Dan Griffith is, however, I’m probably not Allowed to write that much. So let me just say not only does he have a very friendly and ...So I’d love to tell you every single little detail of how great Dan Griffith is, however, I’m probably not Allowed to write that much. So let me just say not only does he have a very friendly and upbeat tone “all the time” the very most important thing to me is honesty and that’s what you’re going to get from Dan!! What he tells you, you can count on ! and you don’t have to worry or stress that you’re being told one thing and in the end it’s going to be something else. That is priceless in my book. He is spot on, he is on top of things you never wait a day sometimes not even a couple of minutes to get a response to an email or call, even very late at night when the poor guy should be sleeping— he’s just completely on top of everything. You’re never left wondering and no matter how many times you have a question that in some form or another you may have already asked, you’re only met with a cheerful tone and an attitude of wanting to make sure that you feel comfortable and you understand. To be honest 10 years ago when I started with Rocket Mortgage there was a gentleman named Corey and this is who he was —he had to give me some Toughlove a few times but he did exactly what he told me in our first conversation he was going to do ! we actually had moved away earlier this year to another loan company because of an interest rate and I can’t tell you enough how grateful I am to be back home with Rocket Mortgage !! and to have worked with Dan ! Dan had big shoes to fill and he knew it and he filled them perfectly. Because like I said everything Dan said he was going to make happen, happened! I couldn’t be happier to be back home with Rocket Mortgage I feel confident and like I don’t have to worry and that is certainly a plus any time and especially in these times. I tend to be a nervous person and sometimes I asked the same questions several times and again all I’ve ever been met with is a joyous attitude and exact information and the genuine concern to make sure I understood. Every person that will read this, you don’t know me, but I am a person that looks for everyone to be a person of their word because that’s all we really have in this life that’s ours is our word, and you can count on Dan’s word ! and that’s priceless! I want to thank Dan so much. Thank you Dan. And anyone reading this, don’t hesitate to work with Dan for a second, you will be extremely happy. Rosie M. CA"

Rocket Mortgage Sales' Reviews

Dani Olivares
Delany was the first person we spoke with at Rocket Mortgage, and after a few phone calls and messages, I knew we were in good hands. I absolutely loved working with her and highly recommend her to anyone trying to purchase a home. She's knowledgeable, supportive, and quick to respond.
Jenny Littell
My experience with Heather from start to finish was awesome. She helped me with everything. Thank you so much!! 😊
Shavon Mabry
Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had.

From our very first conversation through closing, Brandon consistently demonstrated professionalism, integrity, responsiveness, and an exceptional level of expertise. Purchasing a home can be an overwhelming process, but Brandon transformed what could have been stressful into an ...Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had.

From our very first conversation through closing, Brandon consistently demonstrated professionalism, integrity, responsiveness, and an exceptional level of expertise. Purchasing a home can be an overwhelming process, but Brandon transformed what could have been stressful into an experience marked by confidence, clarity, and trust. Every question was answered promptly, every concern was addressed with patience, and every step of the process was communicated thoroughly.

What impressed me most was that I never felt like just another transaction. Brandon genuinely cared about helping me make the best decisions for my family and worked tirelessly to ensure everything stayed on track. His knowledge of the lending process, attention to detail, and commitment to excellence were evident in every interaction.

In today's world, exceptional customer service has become increasingly rare. Brandon sets the standard for what true client advocacy should look like. His dedication, professionalism, and unwavering commitment to doing things the right way are a direct reflection of the caliber of service every client deserves.

If you're considering a home loan, I cannot recommend Brandon Thorn highly enough. He didn't simply help me finance a home—he helped make one of the most significant milestones of my life a smooth, enjoyable, and successful experience. Rocket Mortgage is fortunate to have a professional of Brandon's caliber representing their organization.

Thank you, Brandon, for going above and beyond. Your commitment to excellence did not go unnoticed, and I am sincerely grateful for everything you did.Read MoreRead Less
Barbara Trent
Very good also kept in contact with me all the way to closing.
Olga
It was a great pleasure to work with Ryan, he was very professional, supportive and excellent communication!
Andre Spencer
Chel Chel Chel…She was amazing from start to finish!! I’ve had plenty of calls from you guys for something and I declined, but soon as Chel called me something felt right!! Chel was amazing and made sure this process was smooth. She was available at all times and if I had a question she would call me right away!! Chel deserves nothing but appreciation and acknowledgment for how wonderful she ...Chel Chel Chel…She was amazing from start to finish!! I’ve had plenty of calls from you guys for something and I declined, but soon as Chel called me something felt right!! Chel was amazing and made sure this process was smooth. She was available at all times and if I had a question she would call me right away!! Chel deserves nothing but appreciation and acknowledgment for how wonderful she was through this process!! Thank you Chel and I appreciate you!!Read MoreRead Less
Robert Lopez
Evan was fantastic! Very helpful and courteous throughout the entire home equity loan process. Answered all our questions and answered his phone when we needed him. Highly recommend!
Samantha Bailey
Marlon was fantastic to work with. Very quick responses and kept us informed of the status of our loan/underwriting and presented reasonable timelines for our closing.
Ronna Gossner
Charlene was great! She is extremely knowledgeable and kept us informed throughout the full process. We were lucky to have her.
Chaddon Griesemer
From start to finish, Cory has been transparent, informative, and communicative.
As a first-time homebuyer, I was overwhelmed with the self research. Cory eased the pain with complicated answers in layman’s terms, helped understand complex financial terms, and made sure we were comfortable with all decisions in this process.
Thank you!
Chadd and Alyssa