Nancy Alton

Detroit, MI

NMLS 2007590

President's Club Banker

Nancy's Reviews

Kirt Ways
Nancy was knowledgeable, informative, friendly, and patient. She always got back to me in a timely fashion. She is greatly appreciated.
Rick Royston
Nancy was polite, informative and always responsive. It made our HEL procedure easy and efficient. Thank you Nancy!
Hector Mena
Nancy was efficient, knowledgeable, professional, cordial, snd informative, and addressed my loan requirements and necessary documents expediently.
Marjorie Cravens
Nancy was nice during most of our conversations however during my last conversation, I felt like she didn't try hard enough to assist me and made me feel like she brushed me off. It was about the interest rates as I really wanted to get the best rate possible and with the 2 drops since I started the process, I felt like she could have done better.
Nancy Alton
Reply from Nancy Alton:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

HollieandKester Potter
Excellent job and attention to detail from start to finish. She never failed to promptly return an email whenever I had a question. I would highly recommend working with Nancy on your home loan.
Nancy Fullard
I have to admit that I was skeptical. My husband initiated the refinance process with a phone call. I was unhappy that he was giving out personal details with someone we do not know. My husband said that Nancy would be calling me. I immediately balked at talking to her - asking for proof that she was a legitimate agent. Nancy quickly directed me to a website that verified her outstanding ...I have to admit that I was skeptical. My husband initiated the refinance process with a phone call. I was unhappy that he was giving out personal details with someone we do not know. My husband said that Nancy would be calling me. I immediately balked at talking to her - asking for proof that she was a legitimate agent. Nancy quickly directed me to a website that verified her outstanding credentials. Nancy was patient, kind, informed and worked very hard to help us through this process. Nancy provided us with a phone number where we could call her at any time for answers to questions and concerns we might have. My husband and I were pleased with the entire process dealing with Rocket Mortgage - even when the process went beyond the initial contact and we dealt with different representatives. We would recommend Nancy and Rocket Mortgage to our closest friends.Read MoreRead Less