Natalie was a pleasure to work with, very responsive and efficient. She always got back to me promptly if I left messages. It was a very quick and easy refinance process from start to finish!
Karen Johnstone
Karen Johnstone
551
I have refinanced homes many times but never had such a fast, easy process as Natalie and Rocket Mortgage! I did not have to fax anything but an income statement, if I had any questions about anything, whether I called or left an electronic message they got back to me within an hour. The person who closed the loan went over the paperwork in my home three times to make sure everything was done as...I have refinanced homes many times but never had such a fast, easy process as Natalie and Rocket Mortgage! I did not have to fax anything but an income statement, if I had any questions about anything, whether I called or left an electronic message they got back to me within an hour. The person who closed the loan went over the paperwork in my home three times to make sure everything was done as needed for the quick processing of my loan. Then for the first time in my long life when I asked if I could handle my own taxes and insurance they said Yes! I will recommend Natalie and Rocket Mortgage to anyone of my friends and family and have! You cannot go wrong with this company or its staff!Read MoreRead Less
Sarah Freeman
Sarah Freeman
551
Very responsive. Easy to work with.
Michael Mathews
Michael Mathews
551
Great to work with, helps with getting things done for you. Always gets back with answers to your questions
Randy Smiley
Randy Smiley
551
Very professional and courteous
Howard Berg
Howard Berg
551
Knowledgeable, courteous and well-informed.
Kimberly Bower
Kimberly Bower
551
I enjoyed working on my loan with Natalie. They say customer service is a thing of the past. That is not true with Natalie. She is awesome!
Linda Berg
Linda Berg
551
Professional, well prepared
Janine Love
Janine Love
551
Natalie was great to work with. If we had questions, she was always there with the answer. We never had to wait days for her to get back to us. If we left a message, she got back to us within a couple of hours or less. She was awesome!
Debra Johnson
Debra Johnson
551
Natalie is prompt, patient, courteous, and professional. She is also an active listener with great ideas and suggestions. I will highly recommend her to anyone looking to purchase or refinance a loan. Her positive attitude and good humor are uplifting. I'm grateful that she is the one who first picked up the phone. She is a positive asset to Rocket Mortgage! Thank you, Natalie.
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