Nicholas Franzone

Detroit, MI

NMLS 1054026

Triple Crown Banker

Nicholas' Reviews

Brian Haley
With our loan, while Nick was always courteous and responsive, we found him to be dishonest with his responses and number he provided. We felt we were taken advantage of and would guess because he know we were an older couple on a fixed income. His text would say and commit to one thing and the end results were never that. We would definitely guide others to look elsewhere instead of to Rocket ...With our loan, while Nick was always courteous and responsive, we found him to be dishonest with his responses and number he provided. We felt we were taken advantage of and would guess because he know we were an older couple on a fixed income. His text would say and commit to one thing and the end results were never that. We would definitely guide others to look elsewhere instead of to Rocket Mortgage. Our loan was a refi and if we ever need to do another one, it will be with a more reputable and honest company.Read MoreRead Less
Nicholas Franzone
Reply from Nicholas Franzone:

Thank you for taking the time to leave a review. I apologize if you felt lied to as I would never intend to misrepresent our process. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the cost of the loan. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I...Thank you for taking the time to leave a review. I apologize if you felt lied to as I would never intend to misrepresent our process. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the cost of the loan. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Walter Gordon
Nick was Very Professional and very easy to get along with. He was great at helping us to get along with all te Computer Tasks, since we are not very computer savy. we can't thank him enough!!!!
Julia Rueger
What a great guy! He walked us step by step through the loan process and was extremely patient and knowledgeable on all aspects of the procedure. Returned emails and phone calls very quickly! Even on his days off he kept tabs on what was happening. Highest recommendation. :0) Thanks Nico~~
Christine Chivers
He is knowledgeable and very professional. He made everything smooth and easy. He had our BEST interest in mind at all times. He did the work for and with us to help us and made us very happy with the results.
Terry Witkowski
If we could give Nick 10 stars, we would! This is not the first time we have refinanced with Nick but we were so happy to reconnect with him. Nick is a huge asset to Rocket! He is personable, professional and just perfect!! He knows his stuff and he always guides you in the best direction. We trust Nick and Rocket so much!!
Thank you for hiring the BEST!
Dennis Roberts
We love the service that Nick provided us in our recent Refinancing. He has been there to answer our questions and after worked with him multiple times we highly recommend him to anyone seeking to do a mortgage or refinance. Dennis and Suzanne roberts
Charles Beech
My mortgage interactions with NICHOLAS FRANZONE showed him to be an true example of a knowledgeable banker who can lead one through the application process in an efficient, yet friendly manner. He epitomizes the best traits that one seeks in a mortgage banker including effective
communicator, responsive to needs, good listener, and an interaction style that enables one to feel that he is ...My mortgage interactions with NICHOLAS FRANZONE showed him to be an true example of a knowledgeable banker who can lead one through the application process in an efficient, yet friendly manner. He epitomizes the best traits that one seeks in a mortgage banker including effective
communicator, responsive to needs, good listener, and an interaction style that enables one to feel that he is trustworthy and will communicate the facts as they are.

This was mortgage application #6 and it was absolutely the smoothest to date. Thank you Nicholas!!Read MoreRead Less
Soy Ratana
Nicholas,he’s so professional!
He made everything so smooth and easy highly recommends!!!
Suvicha Phatiphong
Very helpfull fastest process
Brenda Buehler
Wow, easiest and fastest process for refi ever! Nick was efficient and organized! Thank you for working so quickly, anticipating steps so we could be ready!