Olivia Smith

Cleveland, OH

NMLS 1437471

Triple Crown Banker

Olivia's Reviews

Susanne Carroll
Olivia was very supportive in the application process. Olivia was available to answe our questions and help us with forms any time night or day. She truly went above and beyond any business person we have ever worked with before in financing our home and bot properties.
Jeanette Krupski Asher
Olivia made this entire process so easy any time I had a question she had the answer she was always quick with a response when a message was sent and always friendly and polite always made me feel like I was her most important client
Tara Benjamin
Where to start...Olivia has literally changed my life and worked day in and day out for the past 2.5 months to get my refinance to closing. She knew the challenge she was up against and accepted it with no reservations. From the start of the process to the very end, if there was a turn in the road or a hurdle to jump over, we encountered it. But at the end of the day she fought for the best for ...Where to start...Olivia has literally changed my life and worked day in and day out for the past 2.5 months to get my refinance to closing. She knew the challenge she was up against and accepted it with no reservations. From the start of the process to the very end, if there was a turn in the road or a hurdle to jump over, we encountered it. But at the end of the day she fought for the best for me and kept me calm. Her kindness and dedication is what kept me positive throughout the process. I couldn't have asked for a better banker to work with. Thank you Olivia, for all you have done, including the, sometimes long, talks on the phone. Also thank you for striving for, and not accepting anything but the best, for me and my family. I appreciate you more then words can say and I look forward to our years ahead!!Read MoreRead Less
Kristin Kirby
Olivia has been great to work with. She has been extremely prompt in her communication and has been very upfront about the entire process from the start. Would definitely recommend her and Rocket Mortgage to others
Shannon Hackenberg
I original started the whole process of refinancing with Chelsea, when she was promoted to a different position at Quick Loans, she assured me she would pass me to one of her great friends within Quick Loans. So I started the process with Olivia Smith. She always had a answer when a issues appeared to be a issue. The whole process with Olivia was painless, and I never felt like i was in the dark ...I original started the whole process of refinancing with Chelsea, when she was promoted to a different position at Quick Loans, she assured me she would pass me to one of her great friends within Quick Loans. So I started the process with Olivia Smith. She always had a answer when a issues appeared to be a issue. The whole process with Olivia was painless, and I never felt like i was in the dark on where the mortgage was going. Very helpful, great at her position, very professional.
I highly recommend her for anyone looking at refinancing, or buying a new home. Read MoreRead Less
Andrew Pilch
Olivia was outstanding! She was there for us all the way. She answered all of our questions in a professional and timely manner. Her mannerisms on the telephone are outstanding. She also helped us in developing a debt reduction schedule.
Janet Diehl
Olivia was friendly, concise with information and listened to what we wanted from our refinance. Her knowledge was extremely helpful in the process.
Tony Walker
Olivia was fantastic to have as a mortgage banker! She was very professional and made it clear that it was okay to contact her if I had any questions or concerns in the stages of refinancing my home. Her assistance made the process very smooth, and I would recommend her to anyone looking for a mortgage loan or refinance options.
Michelle Cervello
As a first time home buyer, Olivia made understanding mortgages and all of our options a breeze. She is very knowledgeable, easy to talk to and quick with responding. I'm so happy we got to work with her!! Thanks, Olivia!
Neil Connors
I cannot say enough about this young lady. Olivia was not only attentive to my needs,but a pleasure to speak with.She made this transaction smooth and painless. She also had a answer for every question I had,no matter how trivial it was,it was important to her.I will and already have recommended her to friends and family.