Olivia Smith

Cleveland, OH

NMLS 1437471

Triple Crown Banker

Olivia's Reviews

Karen Perry
Olivia was awesome, answered all our questions and helped make the process of refinanacing our loan quick and easy! Thank you Olivia!
Lisa Yelic-Powell
Olivia was extremely pleasant to work with. She made the entire ordeal easy and headache free. She was always available if we had any questions or concerns. We have recommended her to our friends.
Leroy Cohen
Olivia was very helpful. She went above and beyond to accommodate my busy schedule and was always available to answer my questions. By far, some of the best customer service I have received in a very long time. Job well done!
Randy Stache
Olivia walked us through the entire process answering all our many questions without making us feel slow or old school. She was always polite and if we didn't seem like we weren't sure how things were going, she not only reassured us but got us in touch with someone who had the answers.
Jerry Sanders
Thanks so much olivia for your advice and time I hope to do business with you in the near future again thanks Jerry
Michael Amin Farag
I called last week to enquire about the best refinance option for our home. And Olivia was so kind to look into what really worked best for us. The recommendation she gave me was to go back to my lender and request a recast of my loan. That did exactly what we needed. I am so thankful that she helped us. Here advice was the answer we were looking for. Thank you Olivia. God bless.
Tina Cox
Olivia was AWESOME! She was very helpful with any & all questions we had & patience with us when we had to get information in. This whole experience has been very different. Better than any other with other lenders...
Amy Lawrence
Olivia was helpful and very forthcoming with information about different ways we could go with our refinancing. I felt she had my best interests at heart. She was always respectful and patient. She understood that I was looking for a service and she maintained a professional, friendly phone and internet presence. She was extremely reliable. She understands the concept of how to treat a ...Olivia was helpful and very forthcoming with information about different ways we could go with our refinancing. I felt she had my best interests at heart. She was always respectful and patient. She understood that I was looking for a service and she maintained a professional, friendly phone and internet presence. She was extremely reliable. She understands the concept of how to treat a potential customer as an opportunity and once you are the customer she maintains that high level of energy and enthusiasm to keep customers satisfied and happy. I would most definitely recommend her to family and friends.Read MoreRead Less
David Jeffries
Olivia was very friendly and kept me fully informed during the loan process. I appreciate that kind of customer service.
Rob Beatty
Olivia was very knowledgable and kept in contact frequently. She was very helpful in guiding you through the online process. She was patient and kind when I needed guidance.