Olivia Smith

Cleveland, OH

NMLS 1437471

Triple Crown Banker

Olivia's Reviews

Maureen Ames
Since I was talking to another Loan officer, I did not respond to Olivia's phone call. But after looking at her profile and reviews, it was clear to me that I should find out more about how we could work together. Olivia was immediately engaged with my situation and how she could best serve me. That was only 2 days ago, and I'm already awaiting my appraisal! Her re-fi proposal allows me to ...Since I was talking to another Loan officer, I did not respond to Olivia's phone call. But after looking at her profile and reviews, it was clear to me that I should find out more about how we could work together. Olivia was immediately engaged with my situation and how she could best serve me. That was only 2 days ago, and I'm already awaiting my appraisal! Her re-fi proposal allows me to meet some important financial goals. Olivia is professional but also able to respond personally to my needs. She Read MoreRead Less
Denise Ferro-Novack
I actually wish there was another star to give Olivia...This entire experience with Rocket Mortgage has been amazing...We actually refinanced our home less than 30 days...We started this refinance knowing our vacation had already been planned...When closing time came, Rocket Mortgage set it up so that we could close our refinance while we were on vacation!!!! It was the easiest refinance I've ever...I actually wish there was another star to give Olivia...This entire experience with Rocket Mortgage has been amazing...We actually refinanced our home less than 30 days...We started this refinance knowing our vacation had already been planned...When closing time came, Rocket Mortgage set it up so that we could close our refinance while we were on vacation!!!! It was the easiest refinance I've ever experienced and this is not our first rodeo...Thanks so much!!!Read MoreRead Less
Dorothinia Taylor
Its great when you can talk to someone who understands your needs and is so willing to do whatever it takes to resolve your issue. Olivia was one of the most professional and caring persons I have ever dealt with. She knows what she is doing and makes the process painless. What a relief to find someone who is able to get you from point A to point B without a lot of undue stress. Olivia has a ...Its great when you can talk to someone who understands your needs and is so willing to do whatever it takes to resolve your issue. Olivia was one of the most professional and caring persons I have ever dealt with. She knows what she is doing and makes the process painless. What a relief to find someone who is able to get you from point A to point B without a lot of undue stress. Olivia has a love and is very compassionate about what she does. Thank you so much Olivia.Read MoreRead Less
Ted Pfanner
Conserned in a professional manner and helped with additional situations unique to our application successfully.
Laura Knoth Guerrero
I called for information only and to research this company before deciding to refinance my home. Olivia answered all of my questions and after researching the company online, I decided to refinance with them. Olivia made this transition very easy and smooth. She is easy to contact and always helpful. I have already told my friends about her and Rocket Mortgage. The response I have gotten is ...I called for information only and to research this company before deciding to refinance my home. Olivia answered all of my questions and after researching the company online, I decided to refinance with them. Olivia made this transition very easy and smooth. She is easy to contact and always helpful. I have already told my friends about her and Rocket Mortgage. The response I have gotten is that Rocket Mortgage is reputable and very good. I will definitely recommend them.Read MoreRead Less
Barb Arnold
Olivia was incredible, timely with emails and answers to questions. Her knowledge of the mortgage loan process and what we needed to do was great. She was so helpful with I felt with us for this entire process.
Jerry Jones
we had a very good experience with olivia smith. she helped us a lot with our paperwork since we don't get along well with our computer and answered all our questions that we had. she made the process smooth and a lot easier than we thought it would be.
Kevin Moore
Thank you for making the refinancing process a easy and smooth process. All refinancing agents should use your blueprint for refinancing,you show that you care about the customer. Thank you.
Marshall Tyler
Very professional, well spoken, and knowledgeable about the Rocket Mortgage system. While Rocket Mortgage did not meet my needs, I would recomend this agent.
Norman Dickerson
Little did we know when we answered a few questions online early this morning that we would begin the initial refinancing process of our mortgage loan. We were introduced to a very pleasant professional by the name of Olivia Smith. In fact, we spent most of the day with her. She was most charming and knowledgeable about the mortgage business and very patient with our computer illiteracy. She ...Little did we know when we answered a few questions online early this morning that we would begin the initial refinancing process of our mortgage loan. We were introduced to a very pleasant professional by the name of Olivia Smith. In fact, we spent most of the day with her. She was most charming and knowledgeable about the mortgage business and very patient with our computer illiteracy. She was most reassuring that the remaining process was be completely harmless and would continue in a rather quickly fashion bearing receipt of pertinent information for qualification on our part. All in all, we would surmise that Rocket Mortgage and Mr. and Ms. Dickerson has a great asset in Olivia Smith! Norman and Cathleen
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