Olivia Smith

Cleveland, OH

NMLS 1437471

Triple Crown Banker

Olivia's Reviews

Randy Stache
Olivia walked us through the entire process answering all our many questions without making us feel slow or old school. She was always polite and if we didn't seem like we weren't sure how things were going, she not only reassured us but got us in touch with someone who had the answers.
Jerry Sanders
Thanks so much olivia for your advice and time I hope to do business with you in the near future again thanks Jerry
Michael Amin Farag
I called last week to enquire about the best refinance option for our home. And Olivia was so kind to look into what really worked best for us. The recommendation she gave me was to go back to my lender and request a recast of my loan. That did exactly what we needed. I am so thankful that she helped us. Here advice was the answer we were looking for. Thank you Olivia. God bless.
Tina Cox
Olivia was AWESOME! She was very helpful with any & all questions we had & patience with us when we had to get information in. This whole experience has been very different. Better than any other with other lenders...
Amy Lawrence
Olivia was helpful and very forthcoming with information about different ways we could go with our refinancing. I felt she had my best interests at heart. She was always respectful and patient. She understood that I was looking for a service and she maintained a professional, friendly phone and internet presence. She was extremely reliable. She understands the concept of how to treat a ...Olivia was helpful and very forthcoming with information about different ways we could go with our refinancing. I felt she had my best interests at heart. She was always respectful and patient. She understood that I was looking for a service and she maintained a professional, friendly phone and internet presence. She was extremely reliable. She understands the concept of how to treat a potential customer as an opportunity and once you are the customer she maintains that high level of energy and enthusiasm to keep customers satisfied and happy. I would most definitely recommend her to family and friends.Read MoreRead Less
David Jeffries
Olivia was very friendly and kept me fully informed during the loan process. I appreciate that kind of customer service.
Rob Beatty
Olivia was very knowledgable and kept in contact frequently. She was very helpful in guiding you through the online process. She was patient and kind when I needed guidance.
Maureen Ames
Since I was talking to another Loan officer, I did not respond to Olivia's phone call. But after looking at her profile and reviews, it was clear to me that I should find out more about how we could work together. Olivia was immediately engaged with my situation and how she could best serve me. That was only 2 days ago, and I'm already awaiting my appraisal! Her re-fi proposal allows me to ...Since I was talking to another Loan officer, I did not respond to Olivia's phone call. But after looking at her profile and reviews, it was clear to me that I should find out more about how we could work together. Olivia was immediately engaged with my situation and how she could best serve me. That was only 2 days ago, and I'm already awaiting my appraisal! Her re-fi proposal allows me to meet some important financial goals. Olivia is professional but also able to respond personally to my needs. She Read MoreRead Less
Denise Ferro-Novack
I actually wish there was another star to give Olivia...This entire experience with Rocket Mortgage has been amazing...We actually refinanced our home less than 30 days...We started this refinance knowing our vacation had already been planned...When closing time came, Rocket Mortgage set it up so that we could close our refinance while we were on vacation!!!! It was the easiest refinance I've ever...I actually wish there was another star to give Olivia...This entire experience with Rocket Mortgage has been amazing...We actually refinanced our home less than 30 days...We started this refinance knowing our vacation had already been planned...When closing time came, Rocket Mortgage set it up so that we could close our refinance while we were on vacation!!!! It was the easiest refinance I've ever experienced and this is not our first rodeo...Thanks so much!!!Read MoreRead Less
Dorothinia Taylor
Its great when you can talk to someone who understands your needs and is so willing to do whatever it takes to resolve your issue. Olivia was one of the most professional and caring persons I have ever dealt with. She knows what she is doing and makes the process painless. What a relief to find someone who is able to get you from point A to point B without a lot of undue stress. Olivia has a ...Its great when you can talk to someone who understands your needs and is so willing to do whatever it takes to resolve your issue. Olivia was one of the most professional and caring persons I have ever dealt with. She knows what she is doing and makes the process painless. What a relief to find someone who is able to get you from point A to point B without a lot of undue stress. Olivia has a love and is very compassionate about what she does. Thank you so much Olivia.Read MoreRead Less