Rob Scoon

Cleveland, OH

NMLS 4101

Senior Banker

Rob's Reviews

Ortsa Retnec
It has been a pleasure working with Rob on my mortgage loan refinance. He's the type of person that you could trust; he doesn't tell you what you wanted to hear, but he tells you what you needed to know to make the right decision. In addition, he knows his stuff. I wouldn't hesitate recommending him to anyone in need of a loan.
Karen Kale
Getting to work with Rob was really my luck of the draw. He responded to my initial inquiries with a phone call and explained clearly how the Rocket Mortgage process would go. I couldn't imagine that I would enter into such a program explained by someone sight unseen. But, Rob has the ability to instill confidence and trust without any evidence or sense of slight of hand. I knew that I could ...Getting to work with Rob was really my luck of the draw. He responded to my initial inquiries with a phone call and explained clearly how the Rocket Mortgage process would go. I couldn't imagine that I would enter into such a program explained by someone sight unseen. But, Rob has the ability to instill confidence and trust without any evidence or sense of slight of hand. I knew that I could trust his work from the get-go. Furthermore, he treated me with dignity, never suggesting by tone of voice that I was less for having managed my finances by getting myself into a pinch. He made me feel like I was worthy of receiving help. As I told Rob, I thought I would be very hesitant to get involved in an on-line process; that doesn't seem like someone in my age group would feel comfortable doing. But, Rob gave me the information and confidence to work with Rocket Mortgage, if Rocket Mortgage was willing to work with me. I am so happy I was accepted for refinancing with the company, and I think that is owing to Rob's professionalism and being the anchor who held the process together for me! It would be my pleasure to refer him to my friends! Read MoreRead Less
Jackie Lemons
This guy ROCKS!!! I thought I was organized but the ease of getting my paperwork done was incredible. Rob explained everything. He knew what I wanted to know before I did. He is experienced & knowledgable...and it shows. He has raised the bar pretty high when it comes to customer service & professionalism. Thank you so much Rob, it was a pleasure.
Andrea Thibaudeau
Rob was amazing. Answered all my questions. Helped with everything. Easy. The best!
Charles Romano
This is the second loan we've done with Rob and he was just as great this time as last.
Jacqueline Grossman
Rob was the lucky one to answer the phone when I was interested in refinancing my home. He answered my questions and lead met through the process of getting the loan and kept me up to date on what was needed. Would definitely recommend him to friends.
Barbara Valentine
Rob was extremely knowledgeable and did his best to get me the best rate possible. He was kind and thorough in following up with me throughout the process. I am extremely satisfied with him. If I were to have a constructive criticism, it would be to ask him to talk a bit slower. He went back and repeated things for me when asked to do so, but it's a lot to take in, write down and process, and ...Rob was extremely knowledgeable and did his best to get me the best rate possible. He was kind and thorough in following up with me throughout the process. I am extremely satisfied with him. If I were to have a constructive criticism, it would be to ask him to talk a bit slower. He went back and repeated things for me when asked to do so, but it's a lot to take in, write down and process, and a slightly slower speech pattern would have helped. I give him an A++ in every way! Read MoreRead Less
Anne HC
In all of my experiences across the board with ANYTHING, I have never met anyone like Rob Scoon! When it came to this particular experience, I could not have asked for anything more! He answered every single question EVEN ON THE WEEKENDS and was always patient with me. I would never hesitate to suggest Rob Scoon to anyone considering a mortgage or refinance. He was absolutely incredible!
Michael Chadwick
It was a great pleasure to finally work with someone who really enjoys helping others. I've had many insightful and enjoyable conversations with Rob as he shepherded us through all the questions we had during the loan process, I hope we'll be able to work with him again in the near future.
John Waterous
I'm kind of skittish when it comes to big financial deals and Rob Scoon really helped me see the process as thorough and seamless from start to finishing up with the closing. His guidance made it possible for me to seal a great deal for my current needs and the future.