Understood & listened to what my needs are. Very efficient, easy to work with. Gave me all the info I needed, made me feel very comfortable working with him
Jean Cousins
Jean Cousins
551
What a breath of fresh air Robert is!! He is beyond professional, extremely knowledgeable, and just a real pleasure to work with. He answered all of my questions thoroughly which I really appreciate. The thing that impresses me the most about Robert is his ability to anticipate my questions, questions I didn't really know how to ask, because I don't understand banking and financial terms and ...What a breath of fresh air Robert is!! He is beyond professional, extremely knowledgeable, and just a real pleasure to work with. He answered all of my questions thoroughly which I really appreciate. The thing that impresses me the most about Robert is his ability to anticipate my questions, questions I didn't really know how to ask, because I don't understand banking and financial terms and processes. His customer service skills are truly a gift, and I feel blessed that I had the privilege to benefit from them. Another thing I really like about Robert is how he represents Rocket Mortgage, with pride and a focused vision. Five stars is not enough to say how satisfied I am with my experience with Robert. He made the whole process such a pleasure that it was actually fun. Read MoreRead Less
Bill French
Bill French
551
My refinance went very smoothly and was done quickly ,Robert did and excellent job in taking care of the loan process
Linda Stidard
Linda Stidard
551
My husband and I had tried through our present loan company to refinance, and all they did was give us the run around. They kept saying they needed this or that then they needed more and more of the information that was already given to them. They said we were approved and then we did not hear from them for a couple of days, so we called them and they said that even though our credit was ...My husband and I had tried through our present loan company to refinance, and all they did was give us the run around. They kept saying they needed this or that then they needed more and more of the information that was already given to them. They said we were approved and then we did not hear from them for a couple of days, so we called them and they said that even though our credit was excellent they would not give us the refinancing that we needed. Robert, came through for us and said that he could help us condense our house, car, and the few credit cards that we had and refinance our loan for a lower rate than what we were paying on our old loan. Well that just blew us away and we are grateful for this because we are retired and live on a fixed income which will free up monies to pay more on the loan that we will be getting. He was very informative up front and answered all of our questions that we had lingering on our minds. A very informed financial person that people would want to hear from if they had the need. Read MoreRead Less
Chris Groeschel
Chris Groeschel
551
Originally as a customer,I did not understand how this process could work without sitting down infront of a real person. This coming from someone who never uses the computer for any type of business at all. I appreciate the way my personal information was handled by Robert. He explained everything completely and gave me a direct line to contact him incase there were any questions. Robert was ...Originally as a customer,I did not understand how this process could work without sitting down infront of a real person. This coming from someone who never uses the computer for any type of business at all. I appreciate the way my personal information was handled by Robert. He explained everything completely and gave me a direct line to contact him incase there were any questions. Robert was there every time. Thank you Read MoreRead Less
Elizabeth Sinclair
Elizabeth Sinclair
551
So very excited the have talked with Robert tonight! We are only at the beginning of the process, but being unhappy with our current mortgage situation with our local bank, he provided so many answers and made it so easy! We started out the evening Googling interest rates and refinance options and two hours later had lined up a great refinance option with a very competitive rate and low costs! ...So very excited the have talked with Robert tonight! We are only at the beginning of the process, but being unhappy with our current mortgage situation with our local bank, he provided so many answers and made it so easy! We started out the evening Googling interest rates and refinance options and two hours later had lined up a great refinance option with a very competitive rate and low costs! Thank you so much Robert! I can't believe how easy this was!Read MoreRead Less
Abbie Grubin
Abbie Grubin
551
I was very pleased with the manner in which Robert helped me obtain my loan. He was extremely helpful and answered all the questions I asked. He was very professional and knowledgeable.
Helen Bahk
Helen Bahk
551
Throughout the loan process he always kept me informed and on top of everything. Responded to my emails and voice messages promptly. Kept his words and was honest about all the cost of refinancing my mortgage. I was able to close my loan within the time frame that was initially promised and I only paid what was estimated from the very beginning so there was NO hidden and unforeseen costs.
Kim Roou
Kim Roou
551
Robert was outstanding! He kept me informed and made the whole process very easy. Thanks, Robert!
Emil Calomino
Emil Calomino
551
One of the best and easiest mortgage transactions I have ever experienced in my life.
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