Robert Wood

Detroit, MI

NMLS 1940915

President's Club Banker

Robert's Reviews

Dennis Lauterbach
Started off well very professional then made a commitment he did not keep. I think he told me what I wanted to hear so I would keep going through the process. When the final paperwork came through and the interest rate was higher than he said "hey it's only $7 more a month. Very unprofessional and it's my $7 not his.
Robert Wood
Reply from Robert Wood:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Darlene Bilderback
I have been a mortgage loan officer for over 40 years and KNOW the process from application to closing. Because of MY experience, I KNOW first hand that Robert is a true mortgage professional in every aspect. VERY professional, knowledgeable, empathic and quick to respond. As a former professional in the market I can honestly say I HIGHLY recommend Robert. He is an asset to the Rocket Mortgage ...I have been a mortgage loan officer for over 40 years and KNOW the process from application to closing. Because of MY experience, I KNOW first hand that Robert is a true mortgage professional in every aspect. VERY professional, knowledgeable, empathic and quick to respond. As a former professional in the market I can honestly say I HIGHLY recommend Robert. He is an asset to the Rocket Mortgage team.Read MoreRead Less
Joseph Stallone
Robert was very helpful in the process, Everytime I called him he would respond and was informative with questions I had. I had a very positive experience with him. an asset to his company
Mary Shivers
Robert was very helpful, when I would reach out to him he would all was responding and answered any questions and find an answer. Thanks
Joel Sutherland
I was very happy with the whole Rocket team, they worked with me and helped me save my home from having to sale it in order to pay off my wife.
Kenneth Stanton
Very professional and knowledgeable. Overall an excellent experience.
Lucas Garcia
Great job when it came to explaining everything. Just wonderful!
James Smith
Great professionalism. We would couldnt be happier.
Dalton Dover
Robert has been on top of everything from the beginning. He answered all of my questions, and made everything move along smoothly. I would recommend Robert to anyone, and trust his knowledge in this process.
John McGraw
Robert is a total professional and not only knows the ins and outs of the financing, but is extremely personable and responsive. His followup was immediate, even when it wasn't his responsibility. I can't recommend him enough and would definitely reach out to him for any financing needs.