Ryan Erb

Cleveland, OH

NMLS 1650372

Triple Crown Banker

Ryan's Reviews

Shannon Szatkowski
Ryan was very knowledgeable. I appreciate how he told me the facts and Not just what he needed to say to get us to agree to use their service for our VA refi loan. We received a great rate and fast service, along with great and considerate communication. Ryan was kind and respectful and we appreciated the time he took with us.
Marve Papka
Great time dealing with you. I sorta needed someone like you to guide me on my way to an new refi package. you hit the mark..
Danny Gibbons
Ryan was most enjoyable to work with very educational
Becky Woehler
We are currently in the early stages of our process but thus far Ryan has been great. He is patient appears knowledgeable and easy to talk to.
Kaye Rogers
Ryan was so helpful and put everything in terms that was easy to understand. I would definitely refer him to anyone. He has been there for all of my questions and always has an answer. Thank you Ryan!
Andrew Carmona
Ryan and Rocket Mortgage were quite quick to get the initial ball rolling, which I very much appreciated. I was still relatively new to the mortgage/real estate financing field and Ryan sped through the jargon as if I knew what he was talking about. I expressed some uncertainty about process to Ryan and it would have been nice if he slowed down and explained it a bit more clearly to make sure I ...Ryan and Rocket Mortgage were quite quick to get the initial ball rolling, which I very much appreciated. I was still relatively new to the mortgage/real estate financing field and Ryan sped through the jargon as if I knew what he was talking about. I expressed some uncertainty about process to Ryan and it would have been nice if he slowed down and explained it a bit more clearly to make sure I understood. In the end, I had a massive closing payment of close to 4% of my loan. I thought this was normal--and almost paid it-- until a different mortgage company offered the same interest rate at nearly half the closing costs. I ended up going with Ryan and Rocket Mortgage because of a subsequent counteroffer, but now that I understand how the process works, the initial closing costs combined with a lack of clarity on process was a bit unsettling.Read MoreRead Less
Ryan Erb
Reply from Ryan Erb:

Andrew,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you ...Andrew,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Sonia Jeffers
Ryan is a very knowledgeable, businesslike, patience person. He helps us to get the loan we wanted at a fair price. I highly recommend him.
Grady Klutz
Ryan, you done well in serving my need to lower my rate!
You were always a gentleman when handling my refinance.
Thank you, Grady
Marc Lafrenz
Ryan was very easy to work with, and very helpful..
My wife and I didn't grow up with computers...Ryan was of great assistance working us through the process...
Debra Morgan-Whetstone
Ryan was a wonderful listener and very knowledgeable. I appreciated the way he helped me get the home mortgage that was the best for me.