Ryan Erb

Cleveland, OH

NMLS 1650372

Triple Crown Banker

Ryan's Reviews

Nathan Lucatorta
Ryan was fantastic to work with!
Brian Schmidt
Ryan is great to work with. He has all the answers for my refi questions.
Jon Einsig
Came back to edit my initial review but couldn’t find it. Ryan and Rocket Mortgage were great, until something went wrong. Then I was made to feel as it was my fault. Getting started we agreed on a mortgage that would make my monthly about $1,440. I agreed to move forward but when the paperwork came back the monthly was $2,100. Without even looking into it Ryan condescendingly tells me “my friend,...Came back to edit my initial review but couldn’t find it. Ryan and Rocket Mortgage were great, until something went wrong. Then I was made to feel as it was my fault. Getting started we agreed on a mortgage that would make my monthly about $1,440. I agreed to move forward but when the paperwork came back the monthly was $2,100. Without even looking into it Ryan condescendingly tells me “my friend, your taxes went up”. Long story short, they had my taxes $6,000 more than they should have been. Would have been close to $120,000 over the life of the loan and I was the only one to have a problem with it. Then made to feel like I was the one being unresonable.Read MoreRead Less
Ryan Erb
Reply from Ryan Erb:

Dear Jon,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you...Dear Jon,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Marla Bowman
I recently worked with Ryan in refinancing my house. He couldn't have been nicer or more accommodating. I would highly recommend working with Ryan!
Robert Jasinski
Ryan was very proffesional and called back everytime or responded to any email from my wife and myself very helpful.
Cynthia Palomino Rivas
Ryan worked with me when I decided to refinance my home. He is very professional and courteous. He is prompt and always returns my messages when I have questions. Ryan made sure I understood the terms of my loan and took his time to explain the details of my closing statement. I greatly appreciate his guidance.
P. James Roller
Ryan was very patient with two older folks that aren't exactly computer geniuses. He was very knowledgeable and walked us through all of the steps needed to complete the process. We were very surprised how quickly the process took. We have recommended him to others for this service and would him in the future if needed. Overall it was a very positive experience. Thank you, P. James & Joan K. ...Ryan was very patient with two older folks that aren't exactly computer geniuses. He was very knowledgeable and walked us through all of the steps needed to complete the process. We were very surprised how quickly the process took. We have recommended him to others for this service and would him in the future if needed. Overall it was a very positive experience. Thank you, P. James & Joan K. RollerRead MoreRead Less
Adam Conrad
Straight forward, responsive
Kathy Azdell
Ryan has been wonderful to work with. He is on top of everything and does a great job of keeping you informed.
Christopher Polito
Ryan was on top of everything in detail from the beginning. Its amazing how easy he made this process happen! Thanks!